Community Content Manager

Summary

Join 1Password as Manager, Community Content and lead a team in creating engaging content for our customer community. You will be responsible for establishing content standards, sourcing user-generated content, and collaborating with cross-functional teams. Leverage your expertise in technical writing and creative content development to bridge the gap between complex information and customer needs. This remote opportunity, available in Canada and the US, requires 7+ years of experience in content production and 1-2 years of people management. You'll contribute to guides, case studies, and internal knowledge base maintenance. Expect a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• 7+ years of experience in content production and/or technical writing in a marketing or customer experience environment including 1-2 years managing people
• Proven experience creating customer-facing content for a B2B SaaS audience
• Demonstrated experience with creating and managing content in various formats (text, video, infographics) and across multiple platforms
• Strong skills in SEO, analytics, and proven experience with using data to guide content strategy and improvements
• Demonstrated ability to work collaboratively with cross-functional teams, including technical and non-technical stakeholders
• Familiarity with customer journey mapping and creating content to enhance customer experience
• Experience in developing and maintaining internal knowledge bases, FAQs, and instructional content or leading teams doing this work

Responsibilities

• Lead and contribute to the creation of guides, case studies and other content to help our customer community understand more about 1Password products and how they can be successful
• Establish and maintain workflows to harness user generated content from community members
• Collaborate with various teams to develop content that supports new initiatives, product launches, and other key business objectives
• Engage in creative problem solving, experimenting with new content formats and strategies, and sharing your insights with the team
• Continuously learn and adapt to new trends and technologies in content development and customer experience
• Lead the continued shaping and maintaining of our internal knowledge base, applying insights from customer facing content, to ensure all content is up-to-date, relevant, and easily accessible
• You’ll be responsible for establishing and maintaining content standards and creating mechanisms for sourcing and publishing user-generated content
• You’ll also leverage customer-facing content and the voice of the customer to help the Customer Experience team maintain a comprehensive internal knowledge base, ensuring all information is accessible, accurate, and up-to-date

Benefits

• Maternity and parental leave top-up programs
• Wellness spending account
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Employee stock option program for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly
• Health, dental, 401k and many others
• Paid time off
• Equity grant
• Participation in our incentive programs
• Health, dental, RRSP and many others