Community Manager

Summary

Join our team as the Marketing Community Manager for GTM and be responsible for engaging our existing community and expanding our brand's reach. This role blends marketing, community management, and strategic thinking to drive engagement aligned with GTM objectives. You will shape our brand's online presence, build valuable connections, and boost product adoption. Key responsibilities include developing community engagement strategies, collaborating with product and marketing teams, creating engaging content, managing events, gathering customer feedback, and reporting on performance. The ideal candidate possesses 3+ years of experience in community management or marketing, strong communication and analytical skills, and proficiency in relevant tools.

Requirements

• Experience: 3+ years of experience in community management, marketing, or a similar role, with proven experience in GTM strategies
• Exceptional verbal and written communication skills, with the ability to connect and resonate with various audience types
• Strong understanding of community dynamics and a strategic approach to fostering loyalty and engagement
• Ability to manage multiple projects and deadlines effectively, with a keen eye for detail
• Experience in tracking, analyzing, and reporting on community engagement and growth metrics
• Proficiency in social media management, community engagement, and marketing analytics tools

Responsibilities

• Develop and implement strategies to grow, engage, and nurture our online community across social media, forums, and other channels
• Partner with the product and marketing teams to align community initiatives with GTM launches and marketing campaigns
• Create engaging content that resonates with our audience, including social posts, blogs, newsletters, and event announcements
• Organize and host online and offline events, webinars, and other activities to engage the community and showcase product updates
• Act as the bridge between our customers and the internal team by gathering feedback, identifying trends, and advocating for community needs
• Monitor, analyze, and report on community growth, engagement metrics, and feedback to continuously refine and improve community strategies
• Work cross-functionally with product, customer support, and marketing teams to ensure community alignment with overall company goals

Preferred Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• Previous experience in a SaaS or tech company is a plus
• Familiarity with [insert relevant tools here, e.g., CRM, analytics tools]