Community Delivery Manager

Summary

Join Stack Overflow as a Community Manager and guide enterprise clients, driving adoption and engagement within their developer communities. Execute the community management playbook, encompassing enablement, performance, and communication workstreams. Craft onboarding programs, curate content, run campaigns, and moderate discussions to boost developer satisfaction. Measure and report impact, champion customer advocacy, and drive continuous improvement. This role requires 2-3 years of experience in B2B SaaS community management or developer relations and strong facilitation, enablement, and presentation skills. The ideal candidate will be based in the East Coast timezone.

Requirements

• 2-3 years hands-on community management or developer-relations experience in B2B SaaS
• Proficiency designing or maintaining community onboarding programs
• Strong facilitation, enablement, and presentation skills, proficient in generating content and communication assets in a variety of formats including text (user guides and one-pagers), video, and Google Slides
• Strong project management skills with experience in driving change management
• Familiarity with moderation workflows, tag taxonomies, and engagement campaigns

Responsibilities

• Execute the Community Management playbook for every assigned client, owning three integrated work-streams
• Enablement – craft and deliver onboarding and skill-building programs for SMEs, moderators, and power users
• Performance – curate content, refine tag taxonomies, and use analytics to close knowledge gaps and raise engagement
• Communication – run multi-channel campaigns and events that inform, motivate, and connect stakeholders
• Amplify engagement by moderating discussions, seeding strategic Q&A and articles, and leading enablement sessions that boost adoption and developer satisfaction
• Measure and report impact with concise KPI snapshots during twice-monthly steering calls
• Champion customer advocacy —surface feedback, partner with Product, Support, and Sales to resolve issues, and flag renewal or expansion opportunities
• Drive continuous improvement by enhancing playbooks and sharing best practices across the services team

Preferred Qualifications

Experience administering Stack Overflow for Teams or similar knowledge bases

Benefits

• Competitive Base Salary
• Generous paid vacation
• Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
• Equity for all employees at all levels
• Industry-leading health benefits that are applicable per country of residence for all our full-time employees
• Company-paid Life Insurance
• Home Internet stipend
• Professional allocation for your growth and development
• One-time allowance to assist with your home office setup
• Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive