Community Engagement Manager

Summary

Join DataForce by TransPerfect as a Community Engagement Manager for a 2-year temporary full-time remote position based in Vietnam or the Philippines, starting September 15, 2025. Promote engagement strategies within the DataForce community, acting as a stakeholder for community member experience and business needs. Liaise with cross-functional teams to ensure communication procedures are followed. Manage community member expectations, improve community experience, and follow sourcing strategies to meet project targets. Perform root cause analysis for escalations, prepare presentations, and implement strategies for community growth. Collaborate with teams to manage goals, participate in onboarding, and identify/track KPIs. Plan satisfaction surveys and review communication KPIs, making necessary adjustments. Complete other tasks as assigned by the manager.

Requirements

• Exceptional communication skills with the ability to communicate important project updates both verbally and in writing
• High-level interpersonal and relationship building skills with ability to interact with stakeholders from all levels of the organization
• Ability to work effectively under pressure to meet tight deadlines and ambitious goals
• Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
• Excellent coordination and resource planning
• Proficiency and experience with online platform development stages, collecting requirements, and testing
• Ability to work independently
• Proactive, and able to flag possible risks in the completion of the assignments, and identify solutions
• Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products
• Minimum Bachelor’s Degree or its equivalent
• Minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities
• Experience working in a multinational/multicultural virtual working environment
• Experience in working in a cross-functional/matrix organization
• Demonstrated business English language proficiency

Responsibilities

• Promote relevant and adaptable strategies to lead, coordinate, and monitor the communication with Community members
• Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and follow-up on deliveries
• Set and continually manage Community members expectations, while actively working to improve the Community experience
• Follow sourcing strategy to reach project's targets based on past data and research
• Perform root cause analysis for community escalations and proposing corrective actions
• Prepare material for presentations regarding Community insights for internal and external customers
• Implement strategies for building and maintaining a large, engaged community
• Closely collaborate with cross-functional teams to identify and manage goals
• Participate in the onboarding process for newcomers and act as a point of contact for all Community Engagement processes
• Identify and tracking relevant Community KPIs
• Plan and organize Community satisfaction surveys, converting results into actionable insights
• Review Delivery communication KPIs and workflows, making adjustments as necessary
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Preferred Qualifications

• Strong experience in Customer Service focused positions
• Fluency in a language other than English