Senior Engagement Manager

Summary

Join Storable as a Senior Engagement Manager in Professional Services, playing a crucial role in managing custom software development projects and business intelligence solutions. You will act as the primary liaison between clients, customer-facing teams, and internal teams, ensuring successful project delivery and customer satisfaction. Key responsibilities include overseeing project planning and execution, managing client relationships, collaborating with cross-functional teams, and creating comprehensive project documentation. The ideal candidate possesses a Bachelor's degree, 10+ years of project management experience in software development, strong communication skills, and a PMP certification. Storable offers a comprehensive benefits package, including generous health coverage, 401(k) matching, flexible vacation time, and various wellness programs.

Requirements

• Bachelor’s degree in Computer Science, Business, Project Management, or related field
• 10+ years of experience in project management, with a focus on software development in complex technology environments
• Strong understanding of software development lifecycle (SDLC) and agile methodologies
• Experience working with cross-functional teams, including sales, account management, product, and engineering
• Excellent communication, interpersonal, and stakeholder management skills, with a proven ability to build and maintain relationships with customers and internal teams
• Strong organizational skills and attention to detail
• Experience with budget management and financial forecasting
• Ability to write clear and comprehensive Statements of Work (SOWs)
• PMP or equivalent project management certification
• All applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Oversee the planning, execution, and delivery of custom software development projects and BI/reporting solutions
• Develop and manage project plans, including timelines, milestones, deliverables, and resource allocation
• Track project progress and make adjustments as necessary to ensure successful completion within scope, budget, and timeline
• Act as the primary point of contact for customers throughout the project lifecycle
• Build and maintain strong relationships with customers to ensure satisfaction and repeat business
• Communicate project status, risks, and issues to customers, and provide regular updates
• Work closely with customer-facing teams, including Implementation & Training teams to understand customer needs and translate them into actionable project plans
• Collaborate with the product team to align custom development efforts with Storable’s product roadmap and strategic goals
• Coordinate with engineering teams to provide clear requirements, direction, and support for development tasks
• Write detailed Statements of Work (SOW) that clearly outline project scope, deliverables, timelines, and costs
• Maintain comprehensive project documentation, including meeting notes, status reports, and change requests
• Develop and present project performance reports to internal stakeholders and customers
• Manage project budgets, including tracking expenditures, forecasting costs, and ensuring profitability
• Identify and mitigate financial risks associated with project delivery
• Ensure that all projects are delivered within budget, and identify opportunities for cost savings
• Identify and implement best practices for project management and client engagement
• Contribute to the development and refinement of processes within the Professional Services team to improve efficiency and customer satisfaction

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus an HRA to help offset your deductible
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events
• 8 hours of Rest, Relax, Recharge time to care for your mental health
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively
• Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed
• $50 monthly home data stipend, plus a home office sign-on bonus of $250
• Fertility care support options to help in your journey towards parenthood
• Access to financial experts to help you make informed decisions and achieve your financial goals
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply