Community Engagement Specialist

Summary

Join our team as a Community Engagement Specialist and help amplify how we support businesses navigating the ecommerce landscape. You'll be the voice and face of Order Desk across social media, directly engaging with our partners and the wider ecommerce community.

Requirements

• At least 2+ years of digital community engagement
• A proven portfolio that displays an innate ability to create engaging, high-quality content for social media
• Excellent written and verbal communication skills in English, with the ability to connect authentically with a wide variety of people
• Proficiency in tools that allow basic mobile video editing, like CapCut, TikTok, iMovie, or other similar reputable applications
• Strong multitasking and project management skills to handle multiple platforms and initiatives

Responsibilities

• Be the voice and face of Order Desk across social media, directly engaging with our partners and the wider ecommerce community
• Engage with the ecommerce community on social media and forums, building relationships with partners, and advocating for Order Desk in these spaces
• Moderate our online groups, ensuring that discussions remain respectful, productive, and aligned with our values
• Create and share video content for platforms like TikTok, Instagram Reels, LinkedIn, YouTube Shorts, Threads, and X, focusing on educating audiences about ecommerce automation and connecting them with Order Desk’s mission
• Serve as a bridge between our customers and internal teams, gathering valuable feedback from the community and relaying insights to the appropriate teams—whether it’s support, engineering, or growth—helping us improve the customer experience and our services
• Collaborate with various teams across the company to repurpose your social media content and findings into other resources like blog posts, technical guides, webinars, and more
• Analyze community engagement data, identifying trends, issues, and opportunities to enhance both Order Desk's business operations and the broader ecommerce experience

Benefits

• Flexible time off
• Paid parental leave
• Access to wellness and health services