Community Engagement Specialist

Summary

Join Pearl Talent as a fully remote Community Engagement Specialist working 12 pm-8 pm CDT. This full-time independent contractor role focuses on fostering a supportive online community for patients within a branded app and private Facebook group. You will engage with patients daily, moderate content, maintain a positive tone, and identify emerging trends. The ideal candidate possesses 2+ years of experience in community management and social media moderation, strong written communication skills, and the ability to enforce community guidelines. Pearl Talent offers generous PTO, direct mentorship, learning and development opportunities, global networking, and a focus on work-life balance.

Requirements

• 2+ years of experience in community management, social media moderation, or online engagement
• Experience moderating Facebook groups and managing online communities
• Strong written communication skills with a friendly, empathetic, and responsive tone
• Ability to monitor and engage daily across app-based platforms and social media
• Detail-oriented with experience enforcing community guidelines and moderating content
• Ability to identify and report emerging trends, concerns, and common questions to the internal team

Responsibilities

• Engage with patients daily in our app—responding to posts, offering encouragement, and sharing helpful resources
• Monitor and moderate a private Facebook group, ensuring posts align with community guidelines and removing spam or inappropriate content
• Maintain a positive, respectful tone across all interactions while reinforcing community standards
• Identify and communicate emerging trends, common questions, and concerns to the internal team
• Collaborate on engagement strategies, including conversation prompts and community-building initiatives

Preferred Qualifications

• Experience in healthcare, patient support, or wellness-focused communities
• Familiarity with engagement strategies, such as conversation prompts and content planning
• Comfortable working independently while collaborating with a remote team

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: 10 days PTO per year, plus public holidays and sick leave
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Balanced schedules that support a healthy work-life balance