Community Engagement Specialist

Summary

Join Ting Internet as a Community Engagement Specialist in Laguna Woods Village and become the local face of our company, educating residents about our fiber internet and TV-over-internet services. Collaborate with internal teams and DirectTV Stream to ensure a smooth transition for residents. Develop and manage an Ambassador Program to foster peer-to-peer education and engagement. This role requires initiative, creativity, and the ability to shape the position. You will oversee community advocacy, partner liaison, stakeholder coordination, and brand building. The position offers the opportunity to make a positive impact on the community while working for a company that values its employees.

Requirements

• An established network of local contacts
• Resourcefulness and polished speaking skills
• Strong organization and multi-tasking skills
• Experience developing and managing multiple reports and performance metrics
• Proven track record leveraging internal and/or external resources
• Strong process and organization skills
• Confidence in public writing and speaking
• Experience and comfort in a highly collaborative environment
• Telecom and/or technology experience
• Occasional evening and weekend hours to attend meetings/events
• Minimum of 5 years of proven experience in community engagement, public relations, or a related customer-facing role
• Minimum of 3 years experience managing multiple projects
• Proven experience in community engagement, public relations, or a related customer-facing role
• Strong communication and presentation skills, with the ability to engage and influence diverse audiences
• Exceptional organizational and project management abilities, including attention to detail and accurate reporting
• Creative thinking and initiative to design and implement new programs, events, and outreach strategies
• A passion for technology, internet services, and community development
• Ability to collaborate effectively with cross-functional teams and external partners

Responsibilities

• Serve as the primary local representative for Ting Internet, championing our brand and nurturing relationships with residents, community leaders, and organizations
• Collaborate with DirectTV Stream to coordinate and ensure a smooth migration from cable TV to TV-over-internet for all Laguna Woods Village residents
• Work closely with Ting’s construction, installation, and support teams to monitor, report, and respond to customer feedback and concerns in a timely manner
• Identify residents who are knowledgeable about fiber internet and TV-over-internet
• Train and empower these Ambassadors to educate their peers on service options and usage
• Track and measure program success, ensuring widespread adoption and satisfaction
• Develop and deliver compelling presentations and informational sessions to various groups, effectively communicating the benefits of Ting Internet and TV-over-internet services
• Uphold and promote Ting’s core values and brand messaging, fostering customer loyalty and expanding our customer base among both residents and businesses
• Gather insights and feedback from the community to refine service delivery, enhance customer support, and innovate new engagement strategies
• Liaison with LWV management and Residents
• Serve as Ting Internet and DirectTV Stream point of contact
• Be the Face and Voice of Ting
• Develop the Ambassador program: cultivate lead list of ambassadors, coordinate and execute training with DTV and Ting, report on key accomplishments, take rates and any process enhancements needed to improve residents’ experience
• Develop tracking of events/ resident exchanges
• Develop incentive program for ambassadors
• Develop feedback program able to identify pros and cons of processes that can be changed to meet residents' needs
• Liaison to Ting Contraction, Installation,Customer Support and Onboarding
• Develop tracking and communication avenue for escalations
• Develop communication process between Ting /DTV for escalated customers
• Identify key events and coordinate with local Ting marketing
• Adhere to strict budget - able to think and execute creatively on minimal budget
• DirectTV support
• Coordinate and manage communication timeline - commercials / magazine articles / email blasts
• Develop Ting Mobile communication and track potential opportunities/sales

Benefits

• The base salary range for this position is $55,000 - $65,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications
• Tucows believes in a total rewards offering that includes fair compensation and generous benefits