Community Engagement Team Lead

Summary

Join Eleanor Health as a highly motivated and experienced Community Engagement Team Lead (Sales Manager) to build and lead our Community Engagement team. This crucial role drives growth by partnering with healthcare providers to generate patient referrals. You will develop patient referral strategies, set key performance metrics, and foster a high-performing sales culture. The position requires strong leadership, sales strategy, and performance management skills. Eleanor Health offers a competitive compensation package and a generous benefits package including PTO, holidays, wellness days, comprehensive insurance, 401k matching, and various other benefits.

Requirements

• 5+ years of sales leadership experience, preferably in healthcare, behavioral health, or addiction treatment
• Resides in one of Eleanor Health’s current markets: FL, LA, MA, NC, NJ, OH, TX, WA
• Proven success in building, managing, and scaling a sales team
• Experience developing sales processes, metrics, and performance management systems
• Strong understanding of the healthcare ecosystem, including provider networks and referral pathways
• Excellent communication and relationship-building skills
• Data-driven mindset with the ability to interpret analytics and translate insights into action
• Ability to thrive in a fast-paced, remote work environment

Responsibilities

• Lead a team of Community Engagement Managers (referral representatives) across multiple states
• Provide coaching, training, and professional development to enhance growth effectiveness
• Foster a high-performance culture focused on accountability and metric driven results
• Conduct regular one-on-one meetings and daily team huddles to assess progress, address challenges, and refine sales strategies
• Develop and execute a sales strategy to drive Community Member (patient) referrals and partnerships in key markets
• Establish and optimize sales processes to improve efficiency and effectiveness
• Collaborate with the marketing team and other cross-functional teams to align referral efforts with business goals
• Develop and improve existing reporting structures and dashboards to monitor sales performance on a weekly/monthly/quarterly basis
• Report performance to leadership team and key organizational stakeholders
• Define and track key performance indicators (KPIs) to measure individual and team success
• Analyze provider data to refine strategies and drive continuous improvement
• Build relationships with healthcare providers, community organizations, and key stakeholders
• Identify and pursue opportunities to increase Eleanor Health’s presence and referrals
• Stay informed about industry trends, competitor activities, and market dynamics
• Represent Eleanor Health at industry conferences, community events, and networking functions

Benefits

• The target annual compensation range for this position is $105,000-115,000 base + bonus
• Generous PTO policy - unplug, relax, and recharge!
• 9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
• Wellness Days - In lieu of “Sick Time” which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life
• Fully covered medical and dental insurance plan, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid)
• Life Insurance - Both Eleanor and employee-paid options are available
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing
• Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• Mindfulness App Reimbursement