Community Lead, Video Creator

Summary

Join Coefficient, a San Francisco-based startup reinventing spreadsheets, as their Community and Content Manager. This role requires 4+ years of experience in social media, community management, and video content creation within the B2B software industry. You will create and publish engaging content across various platforms, build relationships with customers and industry professionals, and conduct user research to enhance community strategy. The ideal candidate possesses exceptional communication skills, thrives in a fast-paced environment, and is passionate about technology. Coefficient offers a remote-first work environment with benefits including unlimited PTO, parental leave, and comprehensive health insurance (US only). This is an exciting opportunity to shape the brand and community of a rapidly growing company.

Requirements

• Bachelor's degree
• You have 4+ years proven work experience as a community/social media manager or content manager, preferably within the B2B space
• You’re a natural creator and have experience creating both successful static and video content for multiple brands
• You have experience identifying and tracking relevant community metrics
• You have experience launching community initiatives (e.g. building a user community or launching an ambassador program)
• Your attention to detail is spot on, and you have exceptional project management and communication skills
• You thrive in a fast-paced environment and have the ability to multi-task when required
• You’d consider yourself a creative thinker and problem solver
• You have a passion for improving the use of technology within your role
• You have the ability to work remotely with little-to-no supervision

Responsibilities

• Create and publish social media and user community content to align with our overall marketing strategy
• Provide engaging text, image and video content for organic and paid social media accounts and community channels – working hand in hand with our designer to produce templates that enable you to do your best work
• Build and nurture relationships with customers, potential customers, and industry professionals
• Conduct user research to continue building and enhancing our community strategy
• Respond to comments, customer queries, feedback, and online reviews in a timely manner
• Leverage external communities – such as Reddit, SlackOverflow, and relevant Slack communities – to drive awareness and demand
• Build and execute an employee advocacy strategy from start to finish
• Identify virtual events that key internal stakeholders can be involved in to build community and boost brand awareness
• Stay up-to-date with digital technology and social trends

Preferred Qualifications

• BONUS points if you have data or builder tool experience
• Having worked remotely in the past is a plus

Benefits

• Medical, Dental and Vision Insurance (US Only)
• Unlimited PTO
• Parental Leave
• 401K Plan
• Remote Work