Vercel is hiring a
Community Engineer

Summary

Join Vercel as a Community Engineer and interact with customers in the Vercel Community, helping them with code, creating reproductions, sending pull requests, and working with Engineering teams to resolve issues. The role requires a software engineer background and interest in various technologies.

Requirements

• You thoroughly enjoy working with customers in public to help them achieve their goals
• You have the foundational knowledge required to work with a variety of frontend frameworks
• You enjoy writing and communicating complex ideas as simply as possible
• You value variety and the ability to dig deep into the unknown on a daily basis
• You have experience working in public and are a professional but friendly communicator
• You enjoy working with JavaScript & React and are an open source contributor
• You possess exceptional public-facing communication skills
• You enjoy working with a fully remote, globally distributed team
• 2+ years experience in a technical customer-facing or technical documentation role

Responsibilities

• Represent Vercel across our key communities, primarily in our official forums
• Build relationships with customers because you enjoy helping them to succeed
• Provide code-level assistance and work with customers to debug issues
• Use customer feedback to work with Product teams for platform improvements
• Create examples and patterns for how to achieve various goals using Vercel
• Learn a wide array of primarily frontend technologies, becoming a true expert
• Develop a strong level of expertise on both existing and new Vercel platform features
• Complete engineering tasks to improve the forum infrastructure and customer experience

Benefits

• Great compensation package and stock options
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
• Remote Friendly - Work with teammates from different time zones across the globe
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed