Community Management And Care Coordinator

Summary

Join Konecta, a global consumer support firm, as a part-time, hybrid Community Manager and Customer Support representative working remotely with their European team. You will provide support to Coca-Cola, requiring initial customer support or community management experience and fluency in English and Bulgarian. The role involves 4 hours of daily work, ideally split between morning and afternoon shifts, but flexibility is offered. You will act as a brand ambassador for Coca-Cola, interacting with customers via email, LiveChat, and social media. This fixed-term contract runs until December 31st, 2025, with the potential for extension to a permanent role. The position offers opportunities for professional development and collaboration within a supportive team environment.

Requirements

• Have some initial Customer Support experience and/or Community Management
• Speak fluently English and Bulgarian

Responsibilities

• Provide exceptional customer support to clients through various channels (mainly email or online messages)
• Collaborate with the customer support team to resolve issues and improve service
• Assist in identifying and implementing service improvement initiatives
• Foster a collaborative team environment focused on excellence in customer interactions
• Support in documenting and presenting customer support strategies and outcomes
• Act as a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media, Livechat and email

Preferred Qualifications

• Possess a degree in Business, Communications, or a related field
• Have a first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence
• Be an effective communicator adept at understanding and resolving customer issues
• Be a team player who thrives in collaborative environments
• Be a detail-oriented individual excelling in fast-paced, service-driven settings
• Be an enthusiastic learner committed to advancing their customer support skills
• Have proficiency in customer support tools and software such as Sprinklr