Community Management And Care Coordinator

Summary

Join Konecta, a global consumer support firm, as a part-time, hybrid Community Manager and Customer Support representative working remotely with their European team. You will provide top-tier support to Coca-Cola, acting as a brand ambassador. This fixed-term contract (until December 31, 2025, with potential extension) requires customer support experience, fluency in English and Polish, and ideally availability for 2 hours in the morning and 2 hours in the afternoon. The role involves diverse customer support projects, utilizing platforms like Sprinklr for interaction via LiveChat, email, and social media. You will collaborate closely with Coca-Cola's teams, focusing on answering customer questions and requests online. This is a fantastic opportunity to gain hands-on experience and contribute to a dynamic team.

Requirements

• Have some initial Customer Support experience and/or Community Management
• Speak fluently English and Polish

Responsibilities

• Provide exceptional customer support to clients through various channels (mainly email or online messages)
• Collaborate with the customer support team to resolve issues and improve service
• Assist in identifying and implementing service improvement initiatives
• Foster a collaborative team environment focused on excellence in customer interactions
• Support in documenting and presenting customer support strategies and outcomes
• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media, Livechat and email

Preferred Qualifications

• Professionals with a degree in Business, Communications, or a related field
• A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence
• Effective communicators adept at understanding and resolving customer issues
• Team players who thrive in collaborative environments
• Detail-oriented individuals excelling in fast-paced, service-driven settings
• Enthusiastic learners committed to advancing their customer support skills
• Proficiency in customer support tools and software such as Sprinklr