Remote Community Manager

Summary

The Casebook Customer Experience team is seeking an experienced Community Manager to join their all-remote team, reporting directly to the Chief Customer Officer. The Community Manager will establish and manage communities for customers, create engaging content, address inquiries, identify key advocates, and communicate effectively with customers. Qualifications include proven community management experience, strong communication skills, hands-on social media management experience, proficiency in interpreting website traffic, attention to detail, critical thinking, a Bachelor's degree, and 3+ years of experience in a similar role.

Requirements

• Proven experience as a community manager or in a similar role
• Track record of planning and leading successful community initiatives
• Ability to identify and monitor relevant community KPIs
• Strong verbal and written communication skills
• Exceptional interpersonal and presentation abilities
• Hands-on experience with social media management
• Proficiency in interpreting website traffic and understanding online marketing principles
• Attention to detail, critical thinking, and problem-solving skills
• Bachelor's degree in Marketing or a relevant field
• Ability to thrive in a fast-paced, agile environment and prioritize tasks effectively
• Familiarity with technologies crucial for the role's success
• 3+ years of experience in a similar role within growth-stage B2B SaaS environments
• Experience working with or for nonprofit organizations or government agencies is advantageous

Responsibilities

• Establish and manage communities for customers, including online forums and in-person user group events
• Create, curate, and moderate engaging content tailored to the community's interests
• Develop events, groups, and activities to foster member engagement and advocacy
• Address community inquiries and feedback, sharing insights with internal teams
• Identify and cultivate key advocates within the community
• Devise strategies and plans to effectively communicate and engage with customers
• Drive review activity on peer review sites and communities
• Establish a Customer Advisory Board to formalize feedback mechanisms
• Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes