Remote Community Manager

Summary

Join our Marketing team as a passionate Community Manager who is deeply connected to music and DJ culture. You will be the liaison between Mixcloud and our creators, communicating key messaging and gathering feedback in line with company objectives.

Requirements

• 3-5 years experience as a Community Manager for a brand
• Knowledgeable and inquisitive about diverse genres and emerging scenes
• Excellent written and verbal communication skills
• Ability to craft engaging and authentic copy and messaging
• Familiar with online community tools, CRM systems and social media platforms
• Creative problem solver capable of managing multiple tasks and working independently in a fast-paced environment
• Team player who can collaborate across departments while taking ownership of community-focused projects
• Ability to articulate ideas and present to the wider company
• Growth mindset, continuously upskilling and self learning

Responsibilities

• Craft community-oriented communication strategies to improve awareness, understanding and use of our products
• Communicate with our community at scale and humanise their interaction with our brand via direct dialogue on social threads, post comments and Discord
• Gather and report feedback and developments in both directions
• Use understanding of creators and their needs to develop impactful messaging on our marketing pages and engaging content for email
• Unearth success stories and creators to feature across our marketing touchpoints
• Identify and engage with new creators for us to partner with, on-board and grow
• Explore and implement new ways to engage with and reward our community
• Develop ambassador strategies to raise awareness and adoption of Mixcloud

Benefits

• Generous holiday
• Flexible working
• Healthcare benefits