Community Manager

Summary

Join Hospitable.com, a remote-only, fully distributed company, as their Community Manager! You'll be responsible for growing their online customer community, aiming for 50% active engagement from their 15,000+ subscribers. This involves increasing engagement through proactive content posting, collaborating with other teams, bridging support and marketing, celebrating top contributors, and providing support. The role requires strong communication and problem-solving skills, along with experience in community management and online community platforms. Hospitable.com offers a supportive team environment, international hiring, competitive compensation ($87,300-$97,000 total cost of employment), and benefits including healthcare, 401(k), 35 days off, parental leave, and mental health support.

Requirements

• 3+ years of experience in a Community Manager role previously
• Experience with an online community/forum platform (preferably Gainsight CC)
• Experience in marketing and/or support roles
• Strong written and verbal communication skills for both customer and internal interactions
• Excellent problem-solving abilities and technical aptitude to handle complex customer issues

Responsibilities

• Increase customer engagement in the community through proactive posting of content
• Collaborate with Product, Engineering, and other teams, to showcase the work they are delivering, to garner customer feedback
• Act as a bridge between support and marketing - getting short-term rental hosts to advocate and answer questions for us
• Celebrate our top contributors and highlight them as Hospitable experts
• Provide support on a public channel, discerning when a conversation should remain public versus when it needs to be handled one-on-one
• Maintain the same brand tone of voice and communication style that we have across all of our marketing materials and customer communications
• Drive customers to self-serve their support queries

Preferred Qualifications

Experience in short-term rental or property management

Benefits

• A supportive and caring team environment, where you are trusted, not managed
• We hire internationally for this position. We can hire talent internationally as contractors — or employees if you are based in the United States, the European Union, or Australia
• The total cost of employment (irrespective of contractor or employee status) for this role is within $87,300 - $97,000 depending exclusively on the cost of living in your location. For example, taking into account payroll taxes and cost of benefits, the same cost of employment results in a gross compensation of about $74,200 - $82,450 in the United States
• We also offer an extra incentive into our equity with RSUs through our $HOST token (not tied to location or status)
• For US employees: healthcare (including EPO, PPO and HSA), 401(k)
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave
• Mental health and emotional support with therapists on call through Slack