Community Manager

Summary

Join OKX, a leading crypto exchange, and contribute to shaping the future of crypto. This role focuses on managing and growing the OKX community through various online and offline channels. You will moderate forums, organize events, collaborate with internal teams, and provide market insights. The ideal candidate possesses relevant customer support experience, strong communication skills in English and French, and a deep understanding of cryptocurrency. This position requires flexibility to engage with the global crypto community. OKX offers a competitive compensation package and various employee development programs.

Requirements

• Relevant experience in customer support
• Previous experience with key social media channels (Twitter, Telegram, Discord)
• Exceptional communication skills in English and French
• Strong understanding of cryptocurrency/blockchain related terminologies and trends and have a liking for crypto cultures
• Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible

Responsibilities

• Moderate forums, chat groups, and social platforms
• Organize online events
• Collaborate with internal teams
• Source KOL leads
• Provide valuable market insights
• Manage local OKX community operations
• Grow the local online and offline OKX community by building a new user conversion strategy
• Drive interactions in the local OKX forums, instant messaging platforms, and chat groups with the community to increase positive engagement
• Collaborate with internal departments to establish campaign objectives, complete tasks, and identify and solve problems
• Explore new community-friendly platforms and groups to facilitate the expansion of OKX's local user base and influence
• Organize online events, assist in offline meet-ups, and conduct product and service surveys
• Provide user feedback and market insights
• Suggesting new ways to promote company offerings to the community and to reach measurable value
• Support KOL leads sourcing
• Support OKX products' educational content creation

Preferred Qualifications

• Experience working across time zones and cross-cultural teams
• Passionate about blockchain technology and the crypto payments space

Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events