Community Manager Assistant

Summary

Join Cedar Management Group, a full-service association management company, and contribute to creating outstanding communities for homeowners. As a Community Manager, you will be responsible for overseeing various aspects of community management, including communication with residents and board members, property inspections, and team leadership. This role requires strong communication, organizational, and problem-solving skills, along with proficiency in Google Suite applications. The position primarily involves remote work, but occasional on-site presence may be required. Cedar Management Group prioritizes a team-based approach and offers opportunities for professional growth within a supportive environment.

Requirements

• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
• Strong decision-making, organizational and problem-solving skills
• High School Diploma
• 3-5 years related experience; or equivalent combination of education and experience

Responsibilities

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
• Create and implement Team Chat Group
• Attend each community manager meeting and all other scheduled meeting accordingly
• Assure each new community manager assistant sets up necessary training and retraining needed
• Responsible for performing employee one on ones in a timely manner
• Ability to research and obtain information to resolve’ needs
• Perform drive through violation inspections in your assigned area
• Drive and inspect properties
• Take photos as necessary
• Create inspection reports
• Respond to homeowner, Property Manager, and Board of Director emails
• Scheduling Communities
• Conduct a Board Member Ride-along and adjust checklists as needed
• Leading team of Community Manager Assistants in their daily work load
• Monitoring the CMA team members daily workload
• Weekly Level 10 Meetings with your team
• Responsible for ensuring department is properly staffed and covered
• Keep the Director informed of any possible escalations or issues with employees, clients, or other issues with departments that managers are experiencing
• Document communications
• Answer incoming calls and emails while conducting follow up on specific requests made
• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
• Filing of paperwork and other tasks as assigned
• Follows applicable laws and regulations for handling sensitive and confidential files and information
• Reports any issues or concerns immediately to their direct supervisor or HR manager
• Follows all training documents and schedules
• Makes effective choices
• Uses policies, procedures, and/or guides to make good ethical choices
• Uses data and facts to make day to day decisions and involves others as needed
• Recognizes what might be a problem and informs those who can correct it
• Serve the Client
• Shows care and concern when serving our clients and their needs
• Asks questions in order to understand their needs
• Uses policies and information in order to exceed the Client’s expectations
• Finds the right resources (people and/or tools) at the right time in order to resolve any requests
• Ensure work is done thoroughly and correctly. Works on top priorities first
• Makes a consistent effort to get results
• Acts with a sense of urgency to ensure deadlines are met
• Takes action to resolve problems so work can be completed in a timely manner
• Accepts responsibility and meets expectations for own work
• Identifies steps needed in order to carry out work required
• Listens to others and ask questions about what is needed
• Communicates in a respectful and professional manner
• Follows all company policies and procedures
• Shows integrity and ethical behavior in all work situations
• Moves, lifts, carries supplies weighing less than 20 pounds without assistance
• Creates documents, reports, etc. using a writing instrument or computer
• Ability to enter and locate information on a computer
• Visually verifies and/or reads information
• Sits for an extended period of time
• Must be physically present in the office as the needs of the business dictates

Preferred Qualifications

• Adapts to changing work demands
• Stays focused on own work when faced with challenges and/or difficulties
• Stays open to and learns from feedback