Remote Community Manager

Summary

The job is for a Community Manager at Treasure for Smolbound and Darkbright Studios' first game title. The role involves managing the Discord presence, social media channels, and community activations to engage existing audiences and drive new players. The ideal candidate should have at least 5 years of experience in game community management.

Requirements

• 5+ years experience in game community management
• Interpersonal effectiveness and ability to manage both positive and critical feedback professionally
• Experience building and fostering community via platforms like Discord, Twitch, Instagram, TikTok, YouTube, and Reddit
• Desire to unleash all your creativity, positivity and unique perspective on the daily
• Demonstrated ability to solve problems and manage conflict
• Ability to work autonomously, set agenda and prioritize work with minimal input
• Ability to collaborate and communicate across a global team
• You are comfortable working remotely with a global team and a global community, across global timezones, in English and potentially in multiple other languages

Responsibilities

• Manage the Discord presence day-to-day and within other channels to engage existing audiences, drive new players and monitor community sentiment
• Work closely with the franchise and game studio leads to release and promote content following up with feedback initiatives, ensuring the success of game pre-registration, playtests, alpha, and other major game milestones
• Own Smolbound and Darkbright's social media presence across Twitter, Instagram, and other channels (Reddit, TikTok, YouTube, Twitch, and others) to grow our following and ensure high levels of community engagement
• Maintain a consistent and holistic brand image, voice and tone across channels
• Oversee and manage a roster of remote community moderators across multiple timezones to ensure global coverage and the adherence to rules/guidelines that support the growth of an inclusive, accessible, and fun community
• Own and execute community activations and initiatives (Discord AMAs, Twitter Spaces, livestreams, contests, etc.) to drive engagement and growth
• Attract and engage ambassadors and evangelists to drive a truly bottom-up and grassroots community
• Support the organization and hosting of live online events (potentially future in-person activations in various markets around the USA and globally) - eg. conferences, meetups, socials, community calls, etc
• Optimize processes and tooling used to manage and engage the Discord community
• Work closely with leads to secure, organize, and manage ecosystem events to support our product teams and growth of the franchise
• Leverage and contribute to team content calendars to manage/organize community engagement activities
• Find solutions to issues that may arise in the community and create strategies for conflict resolution

Benefits

• Medical, dental, and vision insurance (US and Canada only for the time being)
• Competitive compensation plan
• Fully remote
• Flexible work hours; team members are committed to building and delivering tremendous results, not watching the clock
• Unlimited PTO
• 401K
• Modern tools and processes, and co-workers who are on the cutting edge of innovation in product development
• An amazing, caring team :)