Community Manager

Summary

Join Vonage as a Community Manager and drive engagement within the US developer community. You will develop and implement strategies to re-engage existing members and acquire new customers, collaborating with internal and external stakeholders. Responsibilities include managing events, tracking metrics, gathering feedback, and creating content. This role requires 5+ years of experience as a Community Manager in a SaaS company, experience managing events, and excellent communication skills. The ideal candidate is skilled in re-engaging existing community members and possesses project management experience. Vonage offers a comprehensive benefits package including medical, dental, vision, paid time off, and more.

Requirements

• 5+ years of experience as a Community Manager in a SaaS company working directly with developers
• Experience of managing events from ideation to execution
• Project management experience working cross-functionally and with all levels of management
• Excellent written and verbal communication skills

Responsibilities

• Develop and implement a comprehensive strategy to drive engagement with developers in the US, focusing on re-engaging existing community members and acquiring new customers
• Connect and collaborate with established developer communities across the US to sustain engagement, promote user growth, and increase awareness of Vonage
• Partner with the Developer Relations team to enhance overall community satisfaction, including improving response rates and sentiment scores
• Contribute to the broader strategy to drive awareness, engagement, and retention within Vonage’s 1M+ developer community, as well as third-party communities
• Track and report on goals and metrics for developer community initiatives, covering both US and online engagement
• Oversee and manage operations, logistics, budgeting, communications, and performance measurement for virtual events, campaigns, and other engagement programs
• Collaborate with teams across Marketing, Product, Engineering, and other departments to ensure alignment and effective representation of the US developer community
• Lead initiatives to gather feedback from the US developer community and share insights with internal teams to improve the overall developer experience
• Develop and maintain internal processes, guides, and Wiki pages to support and empower the Developer Relations team in engaging with developer communities
• Create and curate content for social media, blogs, events, announcements, and more in collaboration with internal and external stakeholders
• Coordinate with external vendors on strategic consulting projects and the design of collateral and swag

Preferred Qualifications

• Experience in creating simple design assets
• Ability to write basic code snippets in any language of your choosing
• Experience speaking at developer conferences, user groups, or meetups
• Experience running a developer champion, ambassador or similar program

Benefits

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance