Social Media and Community Manager

Summary

Join Fictiv's growing team as our Social Media & Community Manager! You will be the voice of Fictiv across multiple social media platforms, crafting and executing strategies to engage mechanical engineers, product designers, and supply chain professionals. Responsibilities include social content creation, real-time engagement, community interaction, and performance analysis. This role requires a minimum of 3 years of social media management experience and a deep understanding of mechanical engineering or manufacturing. Preferred qualifications include experience engaging technical audiences and proficiency with specific software. Fictiv offers competitive benefits, including medical, dental, vision insurance, 401K, and various stipends.

Requirements

• Bachelor’s degree in Mechanical Engineering, Manufacturing, Marketing, Communications, or a related field
• Minimum: 3+ years managing social media and/or online communities
• Deep understanding of mechanical engineering, manufacturing, product design, or supply chain
• Social media savvy with experience engaging technical audiences
• Excellent communication skills—capable of writing sharp, engaging, and brand-aligned social copy
• A creative thinker who can develop compelling content and optimize engagement strategies
• Highly responsive, organized, and able to manage multiple platforms and conversations simultaneously
• Data-driven mindset, using analytics to refine strategies and improve performance

Responsibilities

• Develop and implement engaging social media campaigns aligned with marketing and business objectives
• Plan, write, and publish content across LinkedIn, X, YouTube, Instagram, Facebook, and TikTok
• Collaborate with brand, product marketing, creative teams, and technical SMEs to develop compelling social content
• Stay on top of industry trends, audience preferences, and competitor activity to optimize content strategy
• Monitor and actively engage with comments, mentions, and direct messages to foster conversation
• Build relationships with our audience, answering technical and manufacturing-related questions with accuracy and authenticity
• Proactively initiate discussions, respond to feedback, and create a positive, brand-aligned social experience
• Partner with internal experts to ensure technical responses are informative and timely
• Track engagement, audience growth, and other key performance indicators (KPIs)
• Use Sprout Social and analytics tools to measure campaign effectiveness and inform future content
• Report insights and recommendations to marketing leadership
• Work closely with regional marketing teams to ensure localized content resonates
• Provide feedback to the product and customer teams based on social conversations
• Identify and collaborate with influencers, partners, and industry thought leaders
• Maintain and contribute to the QMS

Preferred Qualifications

• Experience engaging engineering, manufacturing, or technical audiences
• Proficiency with Sprout Social, Google Business Apps, Slack, and Asana
• Familiarity with content creation tools (e.g., Canva, Adobe Suite)
• Basic understanding of video editing or graphic design

Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need