Social Media and Community Manager

Summary

Join Keeper Security as their experienced creative Social Media & Community Manager to enhance their social media presence. This fully remote position, with a potential hybrid option for Chicago-area candidates, offers the chance to contribute to the growth of a leading privileged access management company. You will be responsible for developing and executing social media strategies, creating engaging content, managing community interactions, and collaborating with various teams. The role requires a strong understanding of social media platforms, content creation, and influencer marketing. Keeper offers a comprehensive benefits package including health insurance, retirement plan, paid time off, and bonuses.

Requirements

• 5+ years of professional experience in social media
• Experience developing, leading and executing a strategic social media plan
• In-depth knowledge of current and emerging social media platforms including TikTok, X, LinkedIn, Instagram, Facebook, Reddit, Threads, Bluesky and others
• Experience with social media monitoring and posting platforms such as Sprout Social
• Hands-on experience creating and executing creative content with basic shooting and editing skills for photo and video
• Experience managing influencer campaigns and budget
• Results-driven self-starter who strives for excellence
• Confident team-player with the ability to operate in a dynamic environment
• Ability to build cross-functional relationships, influence and collaborate at all organizational levels
• Outstanding verbal and written communications skills for a global audience
• Strong business acumen, analytical and detail oriented
• Bachelor's degree in marketing or relevant field

Responsibilities

• Develop and implement brand-wide and platform-specific social media strategy and editorial calendar for both organic and influencer content
• Oversee, develop and execute cohesive design/look and feel, and content strategy for each of Keeper’s profiles to support and grow Keeper’s global brand
• Uphold Keeper’s brand aesthetic across all platforms and content, while maintaining a social-first, data-driven approach to content creation
• Stay ahead of social media platforms, design tools, applications and trending tactics
• Explore and develop growth opportunities on emerging and untapped platforms
• Track social media performance and provide regular KPI reporting to leadership
• Maintain community management for all social media channels, responding to comments, messages and other customer inquiries in a timely manner
• Conduct social listening to assess trends and competitor landscape
• Plan, create and publish engaging, original content daily (e.g. original text, photos, videos), collaborating with marketing, communications and other team members
• Suggest and implement new projects to drive tangible growth and build brand awareness, such as giveaways, live events and unique campaigns
• Align content with audience demographics and business goals for each platform
• Coordinate and/or conduct photo, video and live event recordings for social media
• Define strategy and lead execution of the influencer marketing program and budget to build brand awareness and drive tangible business impact
• Strategize and develop timely influencer campaigns to align with product announcements and marketing initiatives

Preferred Qualifications

Experience in the cybersecurity or tech space is preferred

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses