Community & Member Engagement Manager

Summary

Join the Marketing team at Finalis as a Community Manager and lead member-facing benefit programs. You will be responsible for the strategy, planning, and execution of virtual and in-person events, podcasts, and member spotlights. Collaborate with cross-functional teams to ensure consistent messaging and develop scalable content. Track engagement metrics and optimize programming based on feedback. The ideal candidate possesses 3+ years of experience in community management, event planning, and B2B or startup environments. Strong communication, project management, and cross-functional collaboration skills are essential.

Requirements

• 3+ years of experience in community management, member engagement, or lifecycle marketing
• Proven experience in planning and executing virtual and in-person events
• Background in a B2B or startup environment
• Strong ability to collaborate cross-functionally and manage multiple stakeholders
• Exceptional project management and written communication skills
• Passion for creating meaningful, high-impact experiences for diverse professional audiences

Responsibilities

• Own and execute communications for the Finalis Benefits Program, including newsletters, referral engagement, and enablement collateral for partners and CSMs
• Lead the strategy and execution of Finalis community programming, including: Virtual & in-person events (e.g., dinners, webinars, roundtables, networking sessions, conferences) Finalis Podcasts (banker features, platform updates, thought leadership) Member spotlights and testimonials Co-hosted content initiatives to foster engagement and elevate voices
• Partner cross-functionally with Product, Customer Success, and Marketing to coordinate in-platform and lifecycle messaging that is timely, valuable, and brand-consistent
• Review and maintain consistency of all Member-facing communications across teams (CSMs, Product, Marketing), ensuring alignment in language and messaging
• Develop scalable content and community assets, such as benefit hubs, event recaps, email templates, banners, and onboarding resources
• Track and analyze engagement metrics to optimize participation and refine programming based on feedback and results

Benefits

• 100% Remote work (Work from wherever you want!)
• Competitive USD salary
• High-Speed Internet expenses allowance
• Generous Paid time-off (Vacation Time!)
• Additional 17 Flex Days (to use in national holidays or personal matters)
• Professional Growth Benefits in our E-Learning Platform (Coursera) (take your skills to the next level!) 🚀
• People Team Partner (to target your roadblocks and customize an action plan for your career path)
• Buddy Program
• Virtual After-Office Activities
• Diverse Culture & Inclusive environment