Community Manager

Summary

Join Ollie, a company dedicated to improving the lives of pets and their owners, as their part-time Community Manager! In this remote, 1099 contractor position (15 hours/week), you will be the voice of Ollie across various social media platforms. You will engage with the Ollie community, respond to comments, and monitor trends to foster meaningful interactions. Collaborate with the Social Media Lead on campaigns and events, and proactively reach out to potential followers. This role requires proven experience in community management, strong social media knowledge, excellent communication skills, and a passion for dogs. You will be responsible for growing and nurturing Ollie's online community and addressing community issues.

Requirements

• You have a proven experience as a Community Manager or similar role in social media management
• You have a strong understanding of social media platforms, trends, and best practices
• You're familiar with social media tools (i.e. Sprout Social)
• You have excellent written and verbal communication skills
• You're a creative thinker with the ability to develop engaging content and messages
• You possess strong organizational and multitasking abilities
• You're passionate about dogs and dog wellness
• You can work independently and alongside the Social Media Lead
• You're able to craft engaging, brand-aligned responses. Humor is encouraged!
• This is a part-time (15hr/week) remote independent contractor/1099 employee position, and will report to Ollie’s Social Media Lead

Responsibilities

• Engage with and manage the Ollie and broader dog community across various social media platforms (Instagram, Facebook, TikTok, etc.) and monitor comments and trends to foster a sense of community and drive meaningful interactions
• Drive proactive social interactions across social channels to keep Ollie involved in relevant conversations and top of mind for social users
• Reach out proactively to users who are not currently following or engaging with Ollie’s social media channels. Like, comment on, and respond to their content, and keep track of these interactions
• Implement strategies to grow and nurture our online community through effective engagement
• Monitor social media trends, competitor activities, relevant conversations, and user feedback
• Collaborate with the Social Media Lead to support social media campaigns, giveaways, promotions, and events
• Address community issues, conflicts, and feedback with professionalism and empathy
• Build positive relationships with community members, influencers, dog owners, and other stakeholders to enhance community engagement and increase brand visibility