Engagement Manager

Summary

Join Rackspace Technology as a Public Cloud Professional Services Engagement Manager and lead complex infrastructure projects. You will plan, manage, and deliver projects across various cloud platforms, ensuring on-time and high-quality results. Collaborate with internal and customer teams, manage stakeholders, and mitigate risks. Continuously improve processes and report on project success. This role requires a Bachelor's degree or equivalent experience, 5+ years of project management experience, and relevant certifications. Remote work is available, with a hybrid option for those near San Antonio.

Requirements

• Bachelor's Degree in a field related to the role required
• At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required
• Minimum of 5 years of experience as a project manager required
• Proven track record of managing end-to-end delivery of complex, large-scale projects
• 3-5 years of experience with customer-facing professional services/consulting project management
• At least one of the following certifications is required: Project Management Professional (PMP)® certification, CompTIA Project+ certification, Professional Scrum Master (PSM), Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), or equivalent
• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome
• Understanding of Agile practices and experience working in cross-functional teams
• Highly proficient with JIRA and other Atlassian tools, or other board- and card-style Agile management tools
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel

Responsibilities

• Plan, manage, and drive the delivery of complex infrastructure projects across cloud platforms, on-prem-to-cloud and/or cloud-to-cloud assessments and migrations, security assessments, application modernization, developer tools, databases, and analytics systems
• Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions
• Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting
• Familiarity with delivering projects to statements of work, detailed scope and budget management
• Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary
• Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements
• Profile customer stakeholders to gain awareness of differing perspectives
• Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track
• Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making
• Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards
• Continuously refine processes to improve predictability, efficiency, and customer satisfaction
• Use prescribed guidelines or processes in analyzing situations
• Define and track KPIs to measure project success and organizational impact
• Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews
• Identify methods for collecting data, performing data analyses, and articulating findings
• Develop simple models to understand the potential impacts of decisions under various scenarios
• Conduct presentations in executive settings to convey project management, risk, and technical information to stakeholders with varying comprehension levels
• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance

Preferred Qualifications

• Familiarity with public cloud technologies, software development, networking infrastructure, data, and/or security
• At least one public cloud platform foundational certification is preferred: AWS, Azure, GCP
• Technical background (software development/engineering, database/system design, IaaS) preferred
• Strong organizational and multitasking abilities, with attention to detail
• Excellent communication skills, with the ability to present to diverse audiences, including executives, engineers, and product managers
• Proactive problem-solving skills with a focus on collaboration and driving outcomes
• Self-starter with results-oriented, proactive management approach
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member

Benefits

• Remote work in the U.S.A
• Hybrid work option (3 days remote, 2 days in office) for candidates within 40 miles of San Antonio office