Community Moderator and Engagement Specialist

Summary

Join Passion.io as a Community Manager and create thriving online spaces for creators. You will moderate discussions, build relationships with influencers, and design engaging experiences to boost community engagement. Responsibilities include keeping conversations flowing, providing support, and partnering with marketing and product teams. The ideal candidate has 2+ years of experience managing large online communities (5,000+ members), project management skills, and experience with community platforms. Bonus points for experience in engagement strategies, revenue generation through community channels, and event hosting. Passion.io offers a remote-first work environment, global gatherings, career growth opportunities, creative freedom, tech gear budget, generous paid time off, and paid parental leave.

Requirements

• 2+ years managing large online communities ( 5,000+ members )
• Project management chops
• Hands-on with community platforms and social tools
• Experience creating and enforcing community guidelines
• Fluent in engagement metrics and community health reporting
• Comfortable handling product support Q's in-community
• Killer communication skills: positive, clear, and proactive
• Flexibility for some North American and EU time zone overlap is required to keep the community thriving globally ☄️

Responsibilities

• Keep conversations flowing - moderating discussions, threads, and live chats
• Create a positive, motivating vibe where every member feels seen
• Provide quick answers to product questions, escalating the tricky stuff when needed
• Drop resources, tips, and opportunities to support members (and nudge leads )
• Partner with Marketing and Product to run c ampaigns, launches, and events
• Design and host challenges, competitions, and gamified experiences
• Turn member wins into celebrations the whole community feels
• Track engagement and sentiment , then act on insights
• Build relationships with i nfluencers, advocates, and superfans
• Organize v irtual events and meetups people actually want to attend

Preferred Qualifications

• You've built measurable engagement strategies
• Know how to drive revenue through community channels
• Experience in marketing, business, or coaching spaces
• Gamification and challenge design is your playground
• Hosted or run online events / meetups
• Grown strong partnerships with advocates or influencers

Benefits

• Remote-First - Work from anywhere in the world!
• Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
• Career Growth - Coaching, training, and conferences on us
• Creative Freedom - Your ideas matter. Your work makes a real impact
• Tech Gear Budget - Get the setup you need to shine
• Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
• Paid Parental Leave - Because family first, always