Senior Qualitative Insight Specialist

Summary

Join Brado's Insight team as a Senior Qualitative Insight Specialist, leveraging your research and strategy expertise to understand consumers and customers. You will contribute to all project aspects, from design and fieldwork to deliverables, ensuring timely completion and alignment with client objectives. Responsibilities include moderating interviews, crafting discussion guides, identifying key themes, and developing strategic recommendations. You will build strong client relationships, proactively addressing challenges and anticipating needs. The role also involves supporting proposal writing, internal initiatives, and representing Brado externally. A minimum of 3 years of experience in market research or an agency setting is required, along with a willingness to travel and flexibility in scheduling.

Requirements

• 3+ years experience moderating and delivering excellent client deliverables in a market research or agency setting
• Willingness to travel and be flexible in scheduling to accommodate project needs
• Compliance in time-tracking
• Adhere with all Brado and client required training and guidelines for market research and healthcare industry regulations and laws. Specifically (but not limited to) Pharmacovigilance (PV) and Healthcare Providers (HCPs) processes and reporting, Ethics, Confidentiality, Data Privacy / Security and Harassment

Responsibilities

• Accountable for ensuring all assigned aspects of the project are delivered on time and against client objectives
• Contributes logistically, strategically, and creatively to every aspect of their assigned projects, from design to fielding to deliverables
• Thinks proactively throughout the project to anticipate and quickly escalates and addresses changes to approach, design, objectives, etc
• Supports the design of studies and contributes to writing proposals
• Thoughtfully crafts activity / discussion guides with appropriate techniques and activities, and structures of questions that better address objectives and fit with participant type
• Effectively moderates 1:1 and group interviews and online engagements (Communities, Remesh, etc.), spending typically 15% of their time doing live moderation
• Demonstrates an ability to connect the dots, identifying emerging themes and how they connect to the bigger story
• Incorporates and suggests strategic elements for the report including the story flow, emerging implications (so-what), and recommendations (now-what)
• Begins to determine appropriate visual elements to communicate the story
• Demonstrates the ability to leverage client / industry knowledge and external frameworks (e.g., Michael Porter's Five Forces, The Habit Loop), anecdotes (i.e., metaphor and story), constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy
• Writes succinctly, to the audience, with clarity, conviction, and tension as well as polish and professionalism
• Supports writing proposals and internal initiatives that align with their passion and department priorities
• Demonstrates a confident, professional, respectful, agile, presence when engaging with the client
• Develops rapport and builds empathy for and with the client, leading to long-term relationships
• Develops and continually seeks to deepen understanding of the client's business and the individual client to ask the right questions, anticipating needs
• Stays calm and collected even with difficult clients, and escalates challenges as needed
• Supports writing proposals
• Supports internal initiatives that align with their passion and department priorities
• Develops positive relationships with clients and other Brado teams
• Successfully represents Brado in external facing settings (e.g., conferences, new business presentations or networking events)
• Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home