Community Policy Manager

Summary

Join Airbnb's Community Policy team as an Escalations Manager and make a difference in creating and improving policies that ensure the safety and trust of millions of Airbnb users globally. You will work across various teams to resolve complex issues, provide policy analysis, and develop global policy solutions. This role requires strong leadership, problem-solving skills, and exceptional communication abilities. You will collaborate with cross-functional stakeholders and use data-driven insights to refine policies. The position offers the opportunity to directly impact the peace of mind of Airbnb's community members. This is a US-remote eligible position.

Requirements

• 8+ years experience in an Operations, Policy, Legal, or Trust and Safety role
• A track record of strong leadership in handling issues and escalations
• Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail
• Exceptional writing abilities
• Thoughtful business judgment, strategic thinking, and ability to work well under pressure
• Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration
• Fluency in data analysis and leading data-driven decision-making
• Ability to explain and simplify complex information to other
• Experience working closely with operations teams, preferably in the Trust and Safety space

Responsibilities

• Drive complicated escalations and issues towards a solution
• Advise our operations teams on cases where there are policy gaps or gray areas to arrive at a solution that is guided by Airbnb’s values
• Track and measure where we encounter repeated questions around our policies to help drive trainings and policy clarifications
• Collaborate with cross-functional stakeholders across the business including but not limited to Hosting, Guest Experience, Operations, Public Policy, Legal, Product, Trust, Communications and Business Development
• Foster, build, and maintain relationships with leadership of internal business verticals
• Use data, research and insights to evaluate and revise policies as needed

Preferred Qualifications

Competence in spreadsheet software and other basic technical skills

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits