Senior Trust & Safety Policy Manager

Summary

Join the Wikimedia Foundation as a Senior Trust & Safety Policy Manager and help build safe, welcoming environments for our global community of volunteers. You will review, enhance, and develop trust and safety policies, collaborating with internal and external stakeholders to identify areas for improvement. A key responsibility involves supporting the Universal Code of Conduct (UCoC) rollout and implementation across Wikimedia's communities. You will also investigate and respond to safety threats, escalating emergencies to law enforcement when necessary. Success requires deep understanding of online community health and equitable system building. This role demands strong collaboration, communication, and critical thinking skills.

Requirements

• Experience supporting and enhancing implementing complex policies in alignment with organizational values and goals
• Ability to thrive with general guidance on new initiatives but the expectation of independence on day-to-day tasks
• Strong critical thinking skills
• Ability to assess risks, evaluate options, and recommend data-informed solutions that align with strategic objectives
• Experience coordinating and supporting diverse stakeholders, including volunteers, staff, and external partners
• Strong interpersonal communication skills
• Experience building and maintaining productive relationships with stakeholders across diverse cultural, linguistic, and professional backgrounds
• Experience working with international and multilingual communities
• A collaborative mindset paired with the ability to work autonomously when needed
• Fluency in English - Advanced command of another major language is a strong plus (Spanish, Russian, Japanese, or Mandarin preferred)
• Educational background : Typically requires a Bachelor’s degree and 5+ years of related experience, a Master’s degree and 3+ years of related experience, or equivalent work experience

Responsibilities

• Reviewing, enhancing, and developing Foundation-internal trust and safety policies to ensure they reflect Wikimedia’s values and meet the needs of diverse global communities
• In collaboration with manager and team members, identifying areas for improvement within existing policies, and recommending changes to address gaps, inefficiencies, or emerging challenges
• Collaborating with U4C, project communities, and affiliate groups to promote UCoC adherence, provide training as requested, and build capacity for consistent enforcement. (Occasional international travel may be required.)
• Providing safety risk assessments on new Wikimedia products, projects, tools, and features before they are launched on request
• Contributing to team discussions and confidential case reviews both to shape policy recommendations and ensure the appropriate application of standards, aligning with broader safety goals
• Maintaining and promoting awareness of community norms, processes, and emerging trends to support proactive policy development and community engagement
• Participating in a team rotation to ensure 24/7 coverage for emergencies, assessing and escalating high-risk threats when necessary
• Performing other duties as required to support the Trust & Safety team’s mission and objectives

Preferred Qualifications

• Experience with, or understanding of, free knowledge, open source, free culture, or other online communities and operates with high sensitivity around culture with the goal to respect, preserve and enhance
• Experience in developing and implementing behavioral, governance, or community safety policies within complex, values-driven ecosystems
• Experience working with online communities/volunteers