Senior Community Manager

Summary

Join Keywords Studios as a Senior Community Manager and become the gaming community's rockstar! This 100% remote, work-from-home role, open to Latin American candidates (ideally in Mexico), focuses on engaging players on social media, creating content, and acting as their voice to the development team. You will contribute to improving the gaming experience and fostering a strong community. The role involves communication, analytics, and leadership responsibilities, requiring strong communication and writing skills, a passion for video games and social media, and experience with various social media platforms. Keywords Studios offers a fun, friendly, and inclusive company culture, working on exciting projects with global brands. Employment type is full-time and permanent.

Requirements

• 3+ years of experience as a community Manager in the gaming industry
• Excellent knowledge of English, with a native or near-native level of proficiency
• Outstanding communication and writing skills to connect with players and team members effectively
• A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction
• Strong understanding and experience across various social media platforms, ensuring seamless community engagement

Responsibilities

• Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued
• Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community
• Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience
• Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players
• Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment
• Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community
• Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth
• Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players
• Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community
• Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience
• Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth

Benefits

• As a remote role, we offer flexibility and a nice work-life balance
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world
• We work on exciting projects with global brands