Competency Administrator

Summary

Join Avetta and iskills, a leading safety supply chain compliance provider, as a Competency Management Administrator. You will be responsible for administering iskills competency management systems, updating competency records, and ensuring workforce compliance. This role involves interpreting client competency and NZQA standards, identifying competency gaps, and developing training plans. You will manage data entry, produce reports, and respond to client inquiries. A hybrid work schedule (3 days in office, 2 days remote) may be available for those within commuting distance of an office; remote work may be considered for those outside of commuting distance. Full working rights in New Zealand are required.

Requirements

• Database records management and accurate data entry
• Advanced word processing skills
• Advanced excel skills
• Excellent spelling and grammar
• The ability to prioritize tasks and solve problems
• Outstanding customer service
• High attention to detail and strong analytical skills
• The ability to work under pressure and meet deadlines
• An understanding of the NZQA framework and industry training
• 100% workforce competency maintained for your area of responsibility
• Contribute to a team culture that aligns to the iskills culture and values
• Contribute to continuous improvement of iskills systems by achieving process efficiencies and system optimization
• Business administration qualification or a minimum 4 years' experience

Responsibilities

• Administer iskills competency management systems, updating competency records and managing employees to ensure currency against Work Type Competencies (WTCs)
• Interpret and understand client competency and NZQA standards for trainees to meet work requirements
• Accurate identification of gaps in worker competency
• Development, implementation and tracking of employee and sub-contractor training and assessment plans
• Timely response to all client requests for competency information
• Meticulous data entry of trainee records into Learning Management Systems and Competency Databases
• Produce accurate reporting on workforce competency
• Systematically manage the refresher cycle plans for workers and ensure training is always organized before compliance refreshers expire
• Respond to all client enquiries for training by investigating best fit cost-effective training solutions. This includes sourcing information from various providers
• Compile and submit competency applications to network asset owners and clients as required, ensuring competency of all employees is maintained
• Ensure timely updates are made to all records to capture new employees and terminated workers
• Reconcile course attendance and provide solutions and reporting on any variance to planned activities
• Actively contribute to quality improvement initiatives / actions – CII
• Other functions in relation to competency management as determined by business requirements

Preferred Qualifications

• Inquisitive nature
• Enjoy making a difference
• Friendly, confident and outgoing
• High level of personal presentation
• The ability to maintain confidentiality
• A strong focus on adding value to the organization
• Easily adaptable to change