Compliance Analyst

Summary

Join Midnite's compliance team as a detail-oriented and communicative individual responsible for managing customer complaints related to Safer Gambling and Anti-Financial Crime. You will ensure fair and professional resolutions, aligned with the Gambling Commission's guidelines. Conduct internal audits and policy evaluations to maintain a strong compliance culture and improve operations. Additional responsibilities include supporting internal audits, preparing audit findings, assisting with regulatory record maintenance, handling data requests, managing due diligence, monitoring third-party activities, and reviewing marketing communications. The role requires experience in a regulated gambling environment and a strong understanding of relevant regulations. Midnite offers a remote position (UK-based), competitive salary, and various benefits.

Requirements

• Experience in a regulated gambling environment
• Strong understanding of LCCP, AML/CTF obligations, and Safer Gambling practices
• Exceptional communication and writing skills, with the ability to convey complex decisions clearly and empathetically
• Comfortable working independently and managing multiple case files or projects at once
• Excellent organisational and analytical skills, with a proactive and solution-oriented mindset
• Gap Analysis Experience
• Auditing Experience

Responsibilities

• Manage the end-to-end handling of customer complaints, ensuring timely, transparent, and LCCP-compliant resolution
• Liaise with internal teams (Customer Support, Compliance, Safer Gambling, AFC, and Payments) to coordinate investigations and gather evidence
• Monitor and improve the complaints handling process to align with regulatory expectations and industry best practice
• Support internal audit activities across business functions, identifying compliance risks and operational gaps
• Prepare and present audit findings and recommendations to senior leadership
• Assist the Heads of Regulatory and Operational Compliance with documentation and maintenance of regulatory records
• Handle data subject access requests, ensuring responses are accurate, complete, and compliant with UK GDPR
• Manage inbound due diligence requests and carry out due diligence on new and existing third-party business partners
• Monitor third-party activities to ensure ongoing compliance with regulatory requirements and internal policies
• Review and sign off marketing communications to ensure alignment with advertising codes, licensing obligations and internal policies

Preferred Qualifications

• Experience working with UK-based ADR bodies (e.g., IBAS, eCOGRA)
• Experience handling escalated complaints or regulatory submissions
• Previous use of Zendesk, Salesforce, Intercom or similar case management systems
• Familiarity with UK GDPR and experience managing data subject access requests

Benefits

• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you're as productive as possible
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life's unexpected moments arise
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve