Compliance Associate, Incident Management

Summary

Join Better, a leading fintech company revolutionizing home finance, as a Compliance Incident Management Specialist on a 3-month contract with potential for extension. You will provide high-quality support to the Compliance Team, investigating and logging incidents such as consumer complaints and policy violations. This role requires in-depth analysis to determine root causes, cross-functional collaboration, and effective communication. Your strong analytical, organizational, and writing skills will be essential. The position offers the opportunity to contribute to a fast-paced, innovative environment.

Requirements

• 1 to 2 years of experience working in consumer finance or the mortgage industry
• Knowledge of state and federal mortgage origination regulations
• Working knowledge of loan origination systems
• Excellent communication skills - not afraid to ask questions when you need help
• Ability to think critically and creatively to solve complex problems
• High attention to detail and are extremely organized
• Proven ability to work in a fast-paced environment and juggle multiple projects simultaneously

Responsibilities

• Review and investigate incidents that are escalated to the Compliance Team for both our direct-to-consumer and strategic partnerships channels
• Log all assigned incidents in the team’s Compliance Management System
• Conduct an in-depth analysis to determine the root cause of each incident
• Collaborate cross-functionally and communicate effectively to gather necessary information and advise on next steps, as applicable
• Establish positive relationships with our strategic partners
• Participate in quarterly trend analysis to ensure that steps are being taken to resolve issues that cause incidents
• Work closely with Compliance Team on additional special projects, as necessary

Preferred Qualifications

• Previous mortgage origination experience is a plus
• Previous consumer complaint investigation experience is a plus