Cx Content Designer

Summary

Join Remote's Customer Experience team as a Copywriter and make a difference in the global employment space. You will be part of the CX Response & Evolve team, focusing on change management, incident response, and product improvements. As a creative and flexible copywriter, you will craft clear and compelling copy for various communication channels to enhance user experience and reduce response rates. This fully remote position offers a competitive salary and a comprehensive benefits package. Remote prioritizes a sense of belonging and encourages applications from all backgrounds. The ideal candidate possesses proven copywriting experience, strong communication skills, and a data-driven approach.

Requirements

• Proven experience as a copywriter or related role
• Experience writing creative copy for multiple channels, most commonly: web, in-app, and email
• Experience managing diverse projects supporting the CX department, with focus on communications, reducing response rates, and enhancing user experience
• Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user's journey
• Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.)
• Strong research and data reporting skills
• Fluent and proficient in English—Exceptional writing, editing and proofreading skills
• Comfortable using HubSpot, Notion, Excel, and tools alike
• Results-oriented – act with a sense of urgency, strong follow-up
• Ability to see the big picture while maintaining strong attention to detail
• Demonstrated data analysis and problem-solving skills
• Ready to work in a fast-paced environment and with a continuous improvement attitude
• Good time-management and organizational skills
• Flexibility and creativity to deal with unexpected situations

Responsibilities

• Create and plan user communications that are clear, trustworthy and not prone to misinterpretation
• Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents
• Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle,) Growth, Product, and Legal
• Planning dates and scheduling communication according to the existing needs and internal guidelines
• Present regular reporting and assessment on the user outcomes of communication

Preferred Qualifications

It's not required to have experience working remotely and some previous customer experience but considered a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces