Remote Compliance Liaison Officer

Summary

Join our team as a Compliance Liaison Officer in a full-time work from home position with some travel required. As a dedicated and detail-oriented individual, you will provide support and assistance to the Chief Quality and Risk Officer, focusing on organisational resolution of complaints, feedback, responses to Government bodies, and making positive improvements for consumers and clients receiving care.

Requirements

• Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices
• Must be a health professional with an understanding of the aged care operational and risk environment
• High level ability to utilise information management and computer systems
• Excellent verbal and written communication skills including the ability to articulate positions with solid reasoning as well as empathy and understanding

Responsibilities

• Draft detailed responses to complaints, SIRS additional information, Coroners requests, and Assessment Team Reports
• Identify, escalate and manage clinical and operational risks
• Use a range of complaint resolution techniques including open disclosure, early resolution, conciliation and investigation
• Develop positive and collaborative working relationships with team members and internal and external stakeholders to identify concerns and develop options to achieve resolutions
• Work collaboratively with the Chief Quality and Risk Officer to identify areas for continuous improvement to support quality, risk, and compliance
• Undertake trending and analysis of complaints and continuous improvement
• Attendance at internal and external meetings as required by the business or at the direction of Chief Quality and Risk Officer
• Any other task as directed by the Chief Quality and Risk Officer

Benefits

• Competitive salary and entitlements
• Pay incentives including not-for-profit salary packaging
• Meaningful work in a purpose-driven organisation
• A healthy and positive workplace culture
• Learning, development, and growth opportunities
• Discounted private health insurance