Remote Compliance And Monitoring Specialist

Summary

Join Sinch MessageMedia as a Compliance Specialist and become a key part of a 24/7 team ensuring messaging compliance. You will monitor and approve live message content, detecting and reporting fraudulent activity, and validating new account sign-ups. This role requires expertise in spotting non-compliant messaging and a proven track record of meeting SLAs. You will work with the Scam Compliance Team and stay updated on regulatory requirements. Sinch MessageMedia offers a flexible remote work environment and various benefits, including generous annual leave, comprehensive medical insurance, a home internet allowance, and access to an employee assistance program.

Requirements

• Proven track record of completing tasks according to SLAs or in accordance with a set of quality standards
• Outstanding written and spoken English
• Proven experience working autonomously
• Can-do attitude with a passion for developing new business processes and procedures

Responsibilities

• Monitor and approve live message content for customer campaigns, looking for possible fraud, spam and phishing content
• Respond to campaign approvals in a timely manner, approving campaigns within 60 seconds of notification
• Detect and report fraudulent activity and take actions to block accounts and notify customers
• Work with the Scam Compliance Team in relation to carrier and regulatory reporting
• Validate and approve new account sign ups within 15 minutes, validating that their account settings are appropriate for their use case, and looking to block illegitimate accounts created for the purpose of fraud or spam via bots/hackers or individual bad actors
• Stay up to date on regulatory requirements for acceptable / unacceptable message content in different countries/regions
• Share trends and learnings about new types of detected content and/or new styles of fraudulent attacks

Benefits

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful
• CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation
• STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs
• STAY CONNECTED: Receive a generous monthly home internet allowance
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health