Deliverability And Compliance Specialist

Summary

Join Kit, an email-first operating system for creators, as a Deliverability and Compliance Specialist. You will provide high-quality support for deliverability issues, ensure compliance, and create educational content. This role requires strong analytical and communication skills, experience in email deliverability, and a creator-focused mindset. You will report directly to the Manager of Creator Growth and Deliverability and work remotely. Kit offers a competitive salary, comprehensive benefits, and a supportive team culture.

Requirements

• 2+ years of customer support experience
• 1+ years of deliverability support experience
• Experience with the email deliverability landscape (mailbox providers, blocklists, etc.)
• An understanding of email authentication (SPF, DKIM, DMARC)
• An understanding of spam traps, list health, sender reputation, and email compliance
• Exceptional communication and relationship-building skills – with an ability to communicate complex information internally and externally
• A creator-focused mindset - extremely motivated to help creators succeed by providing excellent customer service and education
• A desire to be a company representative by producing content, partnering with industry connections, and attending deliverability events
• Comfortable working in a 100% remote environment
• Attend our bi-annual retreats
• Have enthusiasm and belief in our mission, vision, and values

Responsibilities

• Provide quick and high-quality support for all deliverability support tickets and escalations
• Monitor all accounts to ensure compliance and provide support to customers when needed
• Help build Kit’s reputation in the deliverability space by creating educational content, among other strategies
• Train members of the general support team on key deliverability concepts
• Create documentation and blog posts to support customers with deliverability
• Assist with account approvals to provide excellent support while maintaining Kit’s reputation
• Perform deliverability audits for high-value accounts
• Blocklist monitoring and remediation
• Spam trap monitoring and outreach
• Remediation of any delivery issues by communicating with mailbox providers and other industry contacts
• Active participation and representation at M3AAWG meetings
• Collaborate with product and engineering to improve features and processes

Preferred Qualifications

Bachelor’s degree

Benefits

• Profit Sharing
• Kit equity
• 401k with a 5% match
• Monthly medical benefits up to $1,850 a month toward premiums. Dental and vision premiums covered 100%
• $4,000 equipment allowance for your first two years, $3,000 budget every following two years
• Individual learning + development budget ($3,500/year)
• Gender affirming benefits
• Childcare benefit up to $3,000 annually
• Twenty (20) days of paid time off during each year of employment
• Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
• Ten (10) paid holidays a year
• Two weeks of paid sick time each year, including mental health + well being days
• Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
• Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
• Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
• Four-week, paid sabbatical after five years with the team
• Fantastic in-person or virtual retreats with the team twice a year