Computer User Support Specialist

Summary

Join rockITdata, a unique SDVOSB services company, as a Computer User Support Specialist. You will provide technical support and assistance to field offices of a large federal program. Key responsibilities include conducting IT infrastructure assessments, performing wellness checks on end-user devices, and ensuring operational efficiency and compliance. The role requires a Bachelor's degree or equivalent experience in a related field, along with 4 years of experience in IT and field/user support. Strong technical knowledge, problem-solving skills, and proficiency in remote support tools are essential. The position involves travel and requires willingness to obtain a Secret Clearance.

Requirements

• Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
• 4 years of experience in IT and/or field/user support roles
• Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance
• Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively
• Must be proficient in remote support tools and ticketing systems and must be willing to travel

Responsibilities

• Conduct network performance evaluations
• Check conference room equipment
• Support end-user devices
• Ensure compliance with program policies
• Assist with IT equipment disposal training
• Support onsite personnel with IT issue ticketing

Preferred Qualifications

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
• Familiar with Government IT environment and policies
• Ability to obtain a Secret Clearance