Conferencing Specialist

Summary

Join the OECD's Executive Directorate as a Remote Conferencing Specialist! This two-year fixed-term position (with potential renewal) involves managing and supporting audio-visual tools for remote conferencing. You will organize and schedule service requests, provide technical support to senior staff, train users, and maintain a dedicated hotline. Hardware management, including regular checks, maintenance, and participation in installations, is also key. You will track and report on activity, contribute innovative ideas, and stay updated on new technologies. The ideal candidate possesses a university degree or higher technical qualification, at least five years of relevant experience, and excellent knowledge of various conferencing tools and software.

Requirements

• A university degree or a higher technical qualification, preferably in web, IT technologies or multimedia
• A minimum of five year’s professional experience in multimedia and remote conferencing technologies, notably: the provision of support and training to “premium” users of complex IT tools (e.g. audio, video and web)
• Experience working in a multicultural environment would be an advantage
• Excellent knowledge of broadcasting, audioconferencing and videoconferencing tools
• Excellent knowledge of one or more of the main professional web conferencing applications, such as WebEx, Skype for Business, Teams, Zoom
• Excellent knowledge of the Microsoft Office suite
• General knowledge of videoconferencing endpoints and H323, SIP infrastructures
• General knowledge of operating systems (Windows, Mac OS)
• General knowledge of standard configurations, systems and office tools
• Basic knowledge of computer networks and IP telephony
• Basic knowledge of multi-language web communication solutions
• Basic knowledge of web interactive tools and applications (Chatting, Polling, Voting) and Digital event platforms
• Basic knowledge of video-editing software (Da Vinci Resolve, Adobe Première, Final Cut)
• Fluency in one of the two official OECD languages (English and French) and knowledge of the other, with a commitment to reach a good working level
• OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 2); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 2)

Responsibilities

• Organise and schedule service requests (audio, video and web conference) in co-ordination with the remote conferencing team, from information provided by the corporate Conference Room Management System (CRMS)
• Provide premium technical and personal support for teleconferences involving senior staff, including hardware needs
• Provide advice and support to meeting organisers in preparation of and during remote conferences and high-level meetings
• Organise training sessions for users, and provide follow-up guidance
• Maintain a telephone hotline for clients dedicated to remote conferencing services, in collaboration with the other team members
• Support meeting organisers in the use of the Conference Room Management System (CRMS) and adjust invoice items as necessary
• Undertake regular checks of equipment and report on the status of audio-visual equipment assets
• Ensure that equipment is maintained and repaired as needed, and ensure a curative first level of maintenance
• Participate in the technical installations in self-service meeting rooms
• Provide user support documentation for audio-visual equipment
• Manage on-site work by sub-contractors (integrators, installers, suppliers)
• Contribute to projects to upgrade the systems used in the conference rooms, in collaboration with the Digital, Knowledge and Information Service (DKI)
• Track and report regularly on remote conferencing activity, providing insights based on Key Performance Indicators (KPIs)
• Contribute innovative ideas for improving services (both technical and organisational)
• Stay abreast of new remote conferencing technologies and innovations (audio, video and web conferencing) and their implementation
• Resolve complex technical issues to respond to clients’ demands
• Participate in other tasks connected to the unit’s activities as needed

Benefits

Depending on level of experience, monthly salary starts at either 4 994.93 EUR, plus allowances based on eligibility, exempt of French income tax