Conferencing Specialist

Summary

Join the OECD's Executive Directorate as a Remote Conferencing Specialist! This two-year fixed-term position (with potential renewal) involves managing and supporting audio-visual tools for remote conferencing. You will provide technical support to senior staff, train users, and maintain equipment. The role requires a minimum of five years' experience in multimedia and remote conferencing technologies, fluency in one OECD language (English or French) and knowledge of the other, and a university degree or higher technical qualification. The OECD offers a competitive salary, allowances, and a supportive work environment. Apply by January 5, 2025.

Requirements

• A university degree or a higher technical qualification, preferably in web, IT technologies or multimedia
• A minimum of five year’s professional experience in multimedia and remote conferencing technologies, notably: the provision of support and training to “premium” users of complex IT tools (e.g. audio, video and web)
• Experience working in a multicultural environment
• Excellent knowledge of broadcasting, audioconferencing and videoconferencing tools
• Excellent knowledge of one or more of the main professional web conferencing applications, such as WebEx, Skype for Business, Teams, Zoom
• Excellent knowledge of the Microsoft Office suite
• General knowledge of videoconferencing endpoints and H323, SIP infrastructures
• General knowledge of operating systems (Windows, Mac OS)
• General knowledge of standard configurations, systems and office tools
• Basic knowledge of computer networks and IP telephony
• Basic knowledge of multi-language web communication solutions
• Basic knowledge of web interactive tools and applications (Chatting, Polling, Voting) and Digital event platforms
• Basic knowledge of video-editing software (Da Vinci Resolve, Adobe Première, Final Cut)
• Fluency in one of the two official OECD languages (English and French) and knowledge of the other, with a commitment to reach a good working level

Responsibilities

• Organise and schedule service requests (audio, video and web conference) in co-ordination with the remote conferencing team, from information provided by the corporate Conference Room Management System (CRMS)
• Provide premium technical and personal support for teleconferences involving senior staff, including hardware needs
• Provide advice and support to meeting organisers in preparation of and during remote conferences and high-level meetings
• Organise training sessions for users, and provide follow-up guidance
• Maintain a telephone hotline for clients dedicated to remote conferencing services, in collaboration with the other team members
• Support meeting organisers in the use of the Conference Room Management System (CRMS) and adjust invoice items as necessary
• Undertake regular checks of equipment and report on the status of audio-visual equipment assets
• Ensure that equipment is maintained and repaired as needed, and ensure a curative first level of maintenance
• Participate in the technical installations in self-service meeting rooms
• Provide user support documentation for audio-visual equipment
• Manage on-site work by sub-contractors (integrators, installers, suppliers)
• Contribute to projects to upgrade the systems used in the conference rooms, in collaboration with the Digital, Knowledge and Information Service (DKI)
• Track and report regularly on remote conferencing activity, providing insights based on Key Performance Indicators (KPIs)
• Contribute innovative ideas for improving services (both technical and organisational)
• Stay abreast of new remote conferencing technologies and innovations (audio, video and web conferencing) and their implementation
• Resolve complex technical issues to respond to clients’ demands
• Participate in other tasks connected to the unit’s activities as needed

Benefits

Depending on level of experience, monthly salary starts at either 4 994.93 EUR, plus allowances based on eligibility, exempt of French income tax