Configuration Analyst

Summary

Join IMG, a leading international medical insurance company, as a Configuration Analyst. In this role, you will analyze client business systems and needs to configure and maintain systems, ensuring compliance and optimizing efficiency. You will collaborate with stakeholders, IT, and consultants on enhancement projects, create and update documentation, and perform testing. The position offers a hybrid work model (in-office, hybrid & remote options) and a comprehensive benefits package. You will need strong analytical, communication, and technical skills, along with experience in system configuration. A background in business analytics or a related field is preferred.

Requirements

• Possess system configuration training and skills
• Have a proven track record of timely completion of analysis, configuration, and requirements to project specifications
• Possess a general understanding in the areas of application programming, database, and system design and a thorough understanding of our technical capabilities
• Exhibit confidence and an extensive knowledge of emerging industry practices when solving business problems and push creative thinking beyond the boundaries of existing industry practices and client mindsets
• Have excellent professional development skills such as oral and written communications, personal credibility, teamwork, and collaboration
• Be highly organized, self-motivated, customer-oriented, and able to work independently as well as within a team and with internal business and technology partners
• Be skilled in building and motivating teams and possess the ability to build strategic relationships and influence people at all levels of the organization
• Be comfortable in a fast-paced, multi-tasked environment
• Have excellent documentation skills, excellent written and verbal skills, and analytical skills
• Have knowledge of all software methodology types (Waterfall, Iterative, Agile)
• Be legally authorized to be employed in the United States

Responsibilities

• Perform assigned configuration activities in various environments (test and production) and provide consulting for other configuration resources
• Manage configuration and enhancement deployments to the production environment in cooperation with IT and resolve any post-production issues reported by users
• Meet with stakeholders and other business representatives to elicit requirements and propose solutions
• Work with consultants and internal IT stakeholders to facilitate and coordinate efforts for multiple enhancement projects
• Create, evaluate, and update documentation for client needs, program functions, and steps required to configure, develop, or modify software
• Maintain all business rules and use cases for specific applications and application interactions
• Manage all documentation related to new product implementation and existing product changes
• Evaluate proposed software or software enhancements for feasibility
• Perform unit-based and scenario-based testing from the perspective of various client roles
• Review and revise policies, providers, procedures, and standards for the configuration analysis team
• Help coordinate with stakeholders, subject matter experts, developers, quality assurance resources, and technical experts to support testing based on requirements
• Assist in the development of training programs
• Act as a technical resource and mentor to other team members and may lead and direct the work of others
• Ensure timely communication to manager regarding status of all work being performed
• Take responsibility to make sure the team is informed of assigned projects in the event of a scheduled absence
• Provide support to the user community for reported issues
• Meet with stakeholders and other business representatives to elicit requirements and propose solutions using configuration. Design, create, and modify configuration
• Work with vendor to facilitate and coordinate efforts for enhancements and upgrades. Stay current with software updates and new services available to the organization

Preferred Qualifications

• Possess system configuration certification or equivalent
• Have a B.S. or B.A. in Business Analytics, Data Analytics, Business, or a related field
• Have business analysis experience
• Have demonstrated written and verbal communication skills used to present organizational concepts, negotiate competing demands, and gain consensus among diverse areas of interest
• Have strong strategic thinking and creative problem-solving skills
• Have enthusiasm for and the ability to function in a fast-paced, rapidly changing environment
• Have experience using project management and software application tools like Microsoft Project, PPM Express, Azure DevOps, SharePoint, Microsoft Teams

Benefits

• Comprehensive benefits package including Medical/RX/Dental/Vision insurance
• 401k Plan with company match
• Paid Time Off and Company Paid Holidays
• Free employee parking
• On-site fitness center
• Casual dress environment
• Tuition reimbursement plan
• In office, hybrid & remote working options