Data Testing and Support Associate

Summary

Join Euromonitor International as a Technical Business Analyst and contribute to the Data Delivery team, ensuring smooth delivery of syndicated research projects. You will be responsible for building project specifications, conducting thorough testing, and providing support for internal and external users. The role involves collaborating with various teams, creating internal tools, and ensuring data accuracy. Strong analytical and communication skills are essential, along with experience in project testing and support. The position offers professional development opportunities, a flexible work schedule, and a positive work environment.

Requirements

• Strong analytical skills, including a thorough understanding of how to interpret complex business needs and translate these into requirements
• Outstanding verbal and written communication skills with ability to engage confidently with stakeholders and end users and clearly communicate vision, goals and requirements to colleagues and clients when necessary
• High level of numeracy and computer literacy – including strong Excel skills and database knowledge. At least some knowledge of SQL, combined with a strong ability to learn technical skills
• Excellent organisational skills
• Ability to work under pressure and to meet tight deadlines
• Tenacity and superb attention to detail
• Oral and written fluency in English

Responsibilities

• Making sure that research and industry teams have, at every stage of the project, the tools that they need, and that they know how to use them
• Support research and industry teams in every stage of the project with resolution of issues related to error in project setup or insufficient testing of research tool (in collaboration with database developers, passport team or other teams as applicable)
• Think through all the ways in which the data can go wrong and ensure that we create the necessary tools to check for those issues and ensure that these checks are thoroughly documented and explained to end users
• Engage with end users to ensure we provide them with tools that are adequate to project needs and allow them to make all necessary data checks in order to deliver a robust product to clients
• Create some internal tools in Excel/other relevant application, or work with database developers to get them created
• Co-ordinate publications and reloads, ensuring that necessary checks have been completed
• Testing, through front and back end checks, that set-ups for new projects in EMMA or other research systems are robust and 100% correct
• Ensure that these work for both in-house and in -country users
• Ensure that any associated research tools such as Access databases that are meant to interact with the EMMA set-up do so correctly and that the project as a whole works as it is intended to work
• Thorough testing of end product to ensure the final research project works as intended Euromonitor International Plc Technical Business Analyst Job Description
• Contributing to the testing process to improve it through continuous innovation, to ensure that we never let errors in one project recur in others
• Getting fully to grips with each project spec to ensure that you are able to explain research requirements to an analyst who does not understand them
• Provide second-line support on the EMMA application. The main types of support cases would be investigating problems that are not known issues, using knowledge of the data model gained through project testing to understand what to investigate and how to do so
• As necessary, going back to end users with a solution you have worked out, or referring to other teams as necessary
• To technical BAs if you have reason to believe you have found a project set-up error
• To database developers if you have reason to believe you have found a bug in the database
• To database administrators if you have encountered a performance problem
• And to business analysts or developers on the EMMA application if you have found bugs in the system
• Build and maintain documentation for end users, or identify key stakeholders who can do this, to ensure that all users, internal or external, have the information they need to use the systems we provide
• Write clear acceptance criteria on requirements and test resulting work to ensure that products and projects meet requirements
• Successfully engage in multiple initiatives and projects simultaneously
• Proactively communicate and collaborate with stakeholders and end users. Depending on projects, this may mean internal colleagues or external clients
• Sometimes liaise with clients, either remotely or in person, to assist them in understanding how to work with our data effectively

Preferred Qualifications

• Experience writing Product Backlog Items/User Stories, Acceptance Criteria and create artefacts incl. Flow charts, Technical specifications an advantage
• Service-oriented outlook, willing to go to any lengths to help the users you are supporting
• Experience using Azure DevOps helpful
• Knowledge of software development beneficial

Benefits

• Professional Development: Grow your career with opportunities within a consultative and professional environment
• Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours
• Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged
• Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts