Payroll Data Configuration Analyst

Summary

Join Employment Hero's Customer Experience Delivery team as a Platform Configuration Specialist and play a key role in implementing our platform with clients. You will support customers throughout their implementation journey, ensuring accurate and timely system configuration and high data quality. Responsibilities include system configuration, data entry maintenance, issue resolution, and stakeholder communication. This role requires a Bachelor's degree or relevant experience in a SaaS configuration environment, experience with large datasets, and strong communication skills. The position offers remote work flexibility, cutting-edge tools, and a collaborative environment. Employment Hero provides various benefits, including generous parental leave, subsidized egg freezing, a WFH office expense budget, and excellent learning and development opportunities.

Requirements

• Recent graduate from a Bachelor's Degree (or relevant Qualification) OR 3+ year experience in a SaaS configuration environment
• Experience in processing and reviewing large data sets
• Strong communication skills
• Ability to work autonomously

Responsibilities

• Supporting the end-to-end Implementation service offering by performing system configuration, checking and analysing configuration issues, and carrying necessary resolutions and action items
• Completing administrative tasks, including systems updates, data review and input, project updates and other ad-hoc requests
• Ensuring data quality, integrity and security
• Supporting customers with their implementation journey
• Investigating and troubleshooting customer implementation challenges via thorough testing
• Contributing to continuous improvement strategies on the way we implement clients
• Continuous documentation for updating content to support system implementation
• Assisting with keeping our internal tools and tracking systems up to date, which may include applications such as Salesforce and Asana
• Meeting & exceeding KPI’s, following all relevant procedures & standard operating procedures as laid out by Employment Hero and your manager

Preferred Qualifications

Experience administering a HR Information System (HRIS) and/or payroll system, is a plus!

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities