Conga Administrator

Summary

Join ConnectWise as a Conga Administrator, maintaining and enhancing Conga Contract Lifecycle Management (CLM), CongaSign, and Salesforce CPQ. You will configure and manage Conga CLM and CongaSign, providing expert guidance and ensuring seamless Salesforce integration. Collaborate with cross-functional teams for smooth system operation and streamlined quoting solutions. This role involves troubleshooting Conga-related issues, conducting user training, and staying current with Conga features. You will also administer CongaSign for secure electronic signatures and assist in Salesforce CPQ build-out. Regular audits of Conga metadata and usage are required to ensure compliance and optimization.

Requirements

• Proficiency in CongaSign administration, including electronic signature workflows and security protocols
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Bachelor’s degree in related field or equivalent business experience
• 2+ years of relevant experience
• Salesforce.com Admin (ADM201 and ADM211) certified
• Experience with data loader tools (configuring and utilizing)

Responsibilities

• Provides support to the business team, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the team through the explanation of facts, policies, and practices
• Configure and manage Conga CLM functionalities, including contract creation, negotiation, and lifecycle management
• Provide expertise in best practices for CLM administration and identify opportunities for optimization
• Troubleshoot and resolve issues related to Conga CLM, CongaSign, and Salesforce integrations
• Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs
• Conduct training sessions for end-users and provide ongoing support and documentation
• Stay up-to-date with the latest Conga CLM features and enhancements
• Administer CongaSign functionalities, ensuring secure and efficient electronic signature processes
• Assist in build out for Salesforce CPQ and advanced approvals in order to support the business
• Perform regular audits of Conga-related metadata and usage for compliance and optimization
• Monitor Conga product releases and ensure compatibility and feature adoption

Preferred Qualifications

• Salesforce Administrator and CPQ Specialist certifications are a plus
• Experience with other Salesforce applications and integrations
• Knowledge of Apex, Visualforce, and Lightning components
• Familiarity with Agile methodologies and project management tools
• Preferred: Sales Cloud, Service Cloud and Developer certifications

Benefits

Hybrid/Remote depending on location