Senior Salesforce Administrator

Summary

Join Grace Hill as a Salesforce Administrator and become the central liaison between our internal teams and our Salesforce managed services partner. You will play a critical role in translating business needs into technical requirements, prioritizing enhancements, and maximizing the value of our Salesforce ecosystem. Manage the day-to-day operations of our Salesforce platform (Sales Cloud, Service Cloud, and CPQ), acting as a strategic partner to internal stakeholders. Identify, scope, and implement scalable solutions to enhance productivity and user experience. Interact with stakeholders at all levels, translating technical information into easily understood terms. This role requires managing the Salesforce product roadmap, user support, configuration changes, user training, data quality, sandbox environments, system performance, and documentation. You will also partner with functional leaders and stay updated on Salesforce releases.

Requirements

• 5+ years of hands-on Salesforce Administration experience, including Sales Cloud and Service Cloud
• Experience supporting or administering Salesforce CPQ (required)
• Salesforce Administrator Certification (required); additional certifications a plus
• Proven ability to serve as a business analyst—gathering requirements, prioritizing work, and translating business needs into technical specifications
• Strong understanding of data structures, data governance, and reporting best practices
• Excellent problem-solving skills and the ability to work independently with minimal direction
• Comfortable interacting with stakeholders across levels—from end users to executives
• Strong organizational and time-management skills; able to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Hands-on, customer-first mentality with flexibility and a strong work ethic

Responsibilities

• Serve as the primary liaison between business stakeholders and external Salesforce support teams to define, document, and prioritize requirements based on business value, urgency, and resource availability
• Manage and prioritize the Salesforce product roadmap, ensuring alignment with company goals and cross-functional initiatives
• Own the end-to-end user support process, including triaging support tickets, troubleshooting issues, and identifying root causes
• Design and implement Salesforce configuration changes including, but not limited to: Flows, Process Builder, validation rules, assignment rules, approval processes, fields, record types, layouts, dynamic pages, custom settings, and Lightning apps
• Lead user training and adoption efforts, creating training materials and onboarding new users
• Maintain data quality through audits, deduplication, import processes, and governance rules
• Manage sandbox environments and oversee testing processes for new functionality or integrations
• Monitor system performance and proactively address issues or risks across Salesforce and its integrations (HubSpot, TalkDesk, ZoomPhone, Slack, Conga)
• Maintain documentation including a “living” data dictionary, change logs, and system diagrams
• Partner with functional leaders to communicate system updates, enhancements, and best practices
• Stay up to date on Salesforce releases and ensure the platform evolves with the business through proactive maintenance (e.g., Health Check, Optimizer, Release Updates, Security Reviews)
• Support ad-hoc reporting and dashboard requests

Preferred Qualifications

Bachelor’s degree in computer science, information systems, or a related field preferred