Construction Client Manager

Summary

Join Doxel AI's Construction Client Manager team as a brand ambassador, helping customers maximize the value of Doxel's products and services. Partner with key stakeholders at strategic customer accounts to demonstrate product impact and enable effective utilization of Doxel's dataset. Curate media and educational content, act as the first responder for enterprise customer support, and build relationships to drive customer success. You will work as a trusted advisor, act as a subject matter expert, lead business reviews, document feature requests, gather customer feedback, build best practices, escalate high-priority situations, and foster platform adoption. This role requires extensive experience in the commercial construction industry and involves 50% travel.

Requirements

• 5+ years in the commercial construction industry. Experience as a project engineer, project manager, scheduler, superintendent, and/or project controls
• Knowledge of processes and procedures followed by general contractors
• Comfortable with modern tools for managing and communicating with customers
• Proactive and self-motivated, you're a beacon of positivity and enthusiasm
• High aptitude and willingness to continually learn new technologies
• Adaptable to various work settings and strong personal initiative to execute with minimal oversight
• Experience working in a multifaceted and evolving environment wearing many hats
• Travel 50% to build rapport and drive results with customers

Responsibilities

• Partnering directly with Doxel’s strategic customers’ key stakeholders to demonstrate and prove the impact of Doxel’s products and services
• Enabling customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
• Curating media and educational content for customers
• Being the first responder to Enterprise customer support requests
• Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all costs
• Act as a subject matter expert to Doxel’s products while training multiple customer personas
• Lead Monthly and Quarterly Business Reviews with executive stakeholders
• Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as required
• Gather feedback from customers and identify trends, pain points, and areas of friction
• Build out best practices/FAQ to most effectively and consistently help our customers
• Escalate any high-priority customer situations and solve issues
• Foster universal adoption of the Doxel platform