Calm is hiring a
Consultant Operations Specialist

Summary

The job is for a Consultant Operations Specialist at Calm, a mental health company offering digital solutions. The role involves managing Broker + Consultant inquiries, collaborating with cross-functional teams, and assisting with strategic initiatives. The position requires 5+ years of related experience, Life & Health License, Salesforce experience, and exceptional writing skills.

Requirements

• Experience working within Health & Welfare at a Broker and/or Consulting organization or within an organization’s Benefits department
• Exceptional writing and editing skills with the ability to convey complex information in a clear and concise manner
• Proven expertise in engaging with executive stakeholders, inclusive of writing executive level summaries
• Strong project management skill with the ability to handle multiple projects simultaneously
• Excellent interpersonal and communication skills for effective collaboration with cross-functional teams
• Ability to build and maintain strong working relationships
• Willingness to dive into anything - problem-solver mindset
• Excellent organizational skills

Responsibilities

• Lead projects and strategic initiatives
• Own the Consultant Relations mailbox as first point of contact to vet and appropriately route inquiries
• Collaborate with Product, Security and other cross-functional teams to create content
• Own the management of various benefit specific programs/systems (BenefitFlow, Benefit Pitch, Zywave, Mercer VIP)
• Assist in the vetting and coordination of Consultant + Broker specific events/relationships
• Continuously improve our Broker + Consultant outreach process
• Implement rigorous quality control processes of Sales Enablement Training
• Work with product teams to own, craft and deliver customized collateral specific for Broker + Consultant outreach
• Assist with strategic initiatives that range from being tightly managed to working autonomously
• Plan and execute cross-functional projects

Preferred Qualifications

• CEBS Certification
• HIPAA Certified

Benefits

• On target earnings for this role are $120,000 annualized with a 90/10 split between base pay and incentive compensation
• This role is also eligible for equity + comprehensive benefits + 401k + flexible time off