InfoTrack US is hiring a
Support Specialist

Summary

The job is for a Support Specialist at InfoTrack, a global leader in legal technology. The role involves supporting ServeManager users, collaborating with sales and development teams, leading webinars, customizing software, and troubleshooting customer issues. The ideal candidate has 3+ years of support and customer service experience, 2+ years with HTML, CSS, and code editors, sales experience, strong communication skills, proficiency in technical documentation, knowledge of leading operating systems, browsers, and office software, and the ability to work independently and collaboratively.

Requirements

• 3+ years in support and customer service
• 2+ years with HTML, CSS, templating languages, and code editors
• Sales experience
• Strong communication and phone skills
• Ability to remain calm under pressure and prioritize tasks
• Proficiency in technical documentation and computer skills
• Knowledge of leading operating systems, browsers, and office software
• Organized, detail-oriented, and thorough
• Advanced knowledge of computing environments and 3rd-party web-based applications
• Ability to work independently and collaboratively

Responsibilities

• Provide support to ServeManager users via phone and email
• Monitor and respond to urgent requests during weekends and evenings
• Offer technical sales support and assist with internal training
• Lead webinars, client onboarding, and training sessions
• Customize software, including affidavit and document coding
• Collaborate with the development team on issue resolution and feature requests
• Troubleshoot customer computing environment issues
• Write articles for new features and maintain the Support site knowledge base
• Build custom order forms and create automations using Zapier and the ServeManager API
• Manage customer subscriptions, upgrades, data imports, and migrations
• Provide workflow recommendations and consulting
• Perform additional duties as needed

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• Be Me Time' off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees