Consumer Support Coordinator

Summary

Join our team as a Consumer Support Coordinator and support the company’s rapidly growing loyalty program, processing incoming receipt submissions, enriching user data, and supporting AI training efforts. You will play a key role in ensuring accurate processing of receipt-based rewards, improving the AI receipt reading tool, and ensuring automated campaigns reach the right customers. This hands-on role combines customer service, light marketing support, and backend QA responsibilities. The position requires strong attention to detail, experience in customer support and data operations, and familiarity with various tools. The ideal candidate will be proactive, detail-oriented, and tech-comfortable. This is a full-time, permanent, work-from-home position based in the Philippines.

Requirements

• Minimum 3+ years’ experience in customer support, data operations, QA, and admin work
• Prior experience working in Consumer business, retail, hospitality, or customer service
• Must have a Bachelor’s degree
• Strong attention to detail, with ability to spot inconsistencies or errors
• Familiarity with tools like Airtable, Zapier, basic CRMs, and form tools
• Fluent written English and ability to communicate clearly and professionally
• Able to work full-time hours in the Philippines, overlapping with some US time zones
• Must use their own equipment

Responsibilities

• Review and validate consumer receipt submission to confirm eligibility (e.g., store, product, date)
• Identify and manage duplicate entries, review purchase details for accuracy, and ensure compliance with program criteria
• Escalate unusual or unclear receipts to the U.S. team for guidance
• Track status of receipts (approved, rejected, follow-up needed) in shared tools
• Reject and flag invalid submissions and follow up with personalized messages or prompts
• Help customers troubleshoot common submission issues
• Train and guide the receipt reader tool by identifying common misreads so our systems can learn over time
• Enhance consumer profiles by updating and verifying contact details
• Enrich new customer contact information after daily loyalty cashbacks have been processed
• Assist in the annotation and classification of receipt data to support the training of the company’s Document AI model
• Collaborate with the finance team to classify statements and support processing of checks and other semi-manual processes
• Support the CEO with light administrative tasks and special projects, including research, audit, data entry, scheduling, etc
• Add eligible new users to automated SMS marketing campaigns daily via our marketing interface
• Monitor campaign send status and flag any issues with delivery or audience upload
• Coordinate with the U.S. team on timing, exceptions, or new audience groups

Preferred Qualifications

• Experience labeling or training data for machine learning models is a plus
• Tech-savvy, accountable, and capable of working independently
• High-performance, smart, and productive

Benefits

Work from home / Remote work