Contact Center Representative

Summary

Join Verisys as a Contact Center Representative and be the first point of contact for our clients, ensuring a positive experience and upholding the highest data standards. This remote position, available in select states, requires a 4/10s schedule (10 AM to 8 PM EST) and high-speed 5G internet. You will educate customers and healthcare providers on Verisys services, maintain high-performance metrics, and make sound decisions prioritizing customer and company needs. You will work independently and collaboratively, communicating effectively with internal and external stakeholders. This role is crucial in protecting the integrity of Verisys within the healthcare community.

Requirements

• Ability to create and deliver the best customer experience possible
• Excellent verbal and written communication skills
• The ability to work in a fast-paced environment while being organized and using your time efficiently
• Empathy to customer concerns and ability to display sincere desire to find a resolution
• Ability to meet strict attendance guidelines
• Excellent written and verbal communication skills
• Ability to adjust between technical and functional to meet audience comprehension
• Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
• Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
• Uncompromised approach to meet/exceed requirements
• High School Diploma or GED required

Responsibilities

• Provide top notch customer service in a fast-paced environment
• Educate and assist customers and health care providers with Verisys services and data
• Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
• Be able to make sound decisions while keeping the customer and company in mind
• Ability to work independently while doing what’s best for our customers
• Involved in all aspects of customer service, including solving problems, answering questions
• Ability to work with customers to ensure fantastic service
• Pragmatically and effectively communicate to both internal and external customers
• Respond promptly and efficiently to incoming requests

Preferred Qualifications

• Experience in Healthcare or related industry
• Call center experience
• Bilingual Spanish/English

Benefits

• $17 per hour
• Amazing medical, dental, and vision plans
• Generous Paid Time Off
• 11 Company Paid Holidays per year
• Short-Term and Long-term Disability & company paid Life Insurance
• 401(k) Plan with generous Company Match (100% vesting from day 1)
• Tuition Reimbursement Program